BPO Project Manager, Document & Delivery Lead

Konica Minolta Business Solutions U.S.A., Inc.; Fulton (MD); On-site; USD 80,000 - 110,000; Full time

Job summary

Konica Minolta Business Solutions U.S.A., Inc. is seeking an IIM BPO Project Manager to lead Conversion Services and Document Management Solutions.

The role covers project supervision, resource monitoring, reporting, and development of SOPs, budgets, and schedules, coordinating with KMBS IIM Practice teams to keep client projects on track. You will oversee BPO Supervisors, Production/Imaging Technicians, Project Coordinators, and Assistants, manage multiple projects simultaneously, travel to

Qualifications

• Understanding of document capture methods and software.
• Unparalleled attention to detail and quality.
• Excellent customer service skills.
• Ability to manage hourly workers.

Responsibilities

• Ability to fully understand a document capture project using analysis, planning and strong management skills to implement and complete on time, and within budget
• Ability to understand and write the Standard Operating Procedure (SOP) of scanning projects from start to finish
• Ability to travel to short-term onsite client projects, both locally or within the U.S
• Ability to work with a wide level of client personnel, such as Project and IT points of contact
• Responsible for creating the project Statement of Work (SOW)
• Responsible for providing project estimates based on the scope of work and volumes

Skills

Document capture methods

Attention to detail

Customer service

Manage hourly workers

Education

Four-year college degree or relevant business/project management curriculum

Job description

Konica Minolta Business Solutions U.S.A., Inc. is seeking an IIM BPO Project Manager to lead Conversion Services and Document Management Solutions.

The role covers project supervision, resource monitoring, reporting, and development of SOPs, budgets, and schedules, coordinating with KMBS IIM Practice teams to keep client projects on track. You will oversee BPO Supervisors, Production/Imaging Technicians, Project Coordinators, and Assistants, manage multiple projects simultaneously, travel to