BPO - Call Center - US Inbound Voice Process - Night Shift - WFH

31west Global Services; United States; Remote; USD 2,900 - 4,700; Full time

Benefits offered by this job

Permanent WFH - Work from anywhere in:

Job summary

31west Global Services is recruiting for a role handling US inbound voice processes. You will manage inbound calls from US clients, provide accurate resolutions, and maintain high call quality and C-SAT scores while updating records per SOP. The position supports permanent work-from-home with a 6-day week and rotational off.

Excellent spoken English is required, and a personal laptop with reliable Wi-Fi is mandatory. WhatsApp CV: 888-464-3032.

Qualifications

• 3+ years experience in US inbound voice process.
• Excellent spoken English.
• Must have personal laptop and reliable Wi-Fi.
• 6 days working.
• Rotational off.
• Permanent Work From Home.

Responsibilities

• Handle inbound calls from US client.
• Provide accurate resolution.
• Maintain call quality and C-SAT score.
• Update records and follow SOP.

Skills

3+ Yrs Exp in US inbound voice

Excellent Spoken English

Job description

NO FRESHERS - No Career Gaps

• .
• - 2-4 Yrs Exp in US Voice BPO ***
• - Handle Inbound Calls From US Client
• - Provide Accurate Resolution
• - Maintain Call Quality and C-SAT Score
• - Update Records & Follow SOP
• .
• WhatsApp CV: 888-464-3032
• Call: 888-464-3032

Required Candidate profile

• 3+ Yrs Exp in US INBOUND VOICE Process
• Excellent Spoken English - REQ
• Must have Personal Laptop + Wi-Fi
• 6 days working
• Rotational W/off
• Permanent WFH
• WhatsApp CV: 888-464-3032

Perks and benefits

• .
• Permanent WFH - Work from anywhere in India!!
• .