Voice Process - Tamil

Ranjitha tex; Indiana; Sur place; USD 2 100 - 4 100; Plein temps

Avantages offerts par ce poste

Food provided

Health insurance

Paid sick time

Provident Fund

Résumé du poste

Ranjitha tex in India is seeking dynamic candidates for an International Voice Process role. You will handle inbound and outbound calls with international customers, resolve queries, and deliver excellent customer service while meeting performance targets.

The position requires strong English communication, ability to work night shifts across US/UK/AU time zones, and a freshers or experience in BPO can apply. Salary offered in INR with incentives.

Qualifications

• 12th Pass / Diploma / Any Degree or equivalent
• Freshers and experienced candidates can apply
• 1–8 years in BPO / Customer Support / Call Center roles
• Experience in international voice process is an advantage

Responsabilités

• Handle inbound and outbound calls with international clients/customers
• Provide accurate information about products, services, or processes
• Resolve customer queries, complaints, and issues effectively
• Maintain high levels of customer satisfaction and professionalism
• Document call details and update records in CRM systems
• Follow company guidelines and quality standards
• Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores

Connaissances

Excellent verbal communication

Neutral accent

Active listening

Problem solving

Basic computer knowledge

Typing skills

Night shifts willingness

Formation

12th Pass / Diploma / Any Degree

Description du poste

Job Summary:

We are looking for dynamic and customer-focused candidates for an International Voice Process role. The executive will handle inbound and/or outbound calls with international customers, resolve queries, and deliver excellent customer service while meeting performance targets.

Key Responsibilities:

• Handle inbound and outbound calls with international clients/customers
• Provide accurate information about products, services, or processes
• Resolve customer queries, complaints, and issues effectively
• Maintain high levels of customer satisfaction and professionalism
• Document call details and update records in CRM systems
• Follow company guidelines and quality standards
• Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores

Required Skills:

• Excellent verbal communication skills in English (mandatory)
• Neutral or clear accent with good pronunciation
• Strong listening and problem-solving skills
• Ability to handle different customer scenarios professionally
• Basic computer knowledge and typing skills
• Willingness to work in night shifts (US/UK/AU process)

Qualification:

• 12th Pass / Diploma / Any Degree
• Freshers and experienced candidates can apply

Experience:

• 1–8 years in BPO / Customer Support / Call Center roles
• Experience in international voice process is an advantage

Salary:

• ₹18,000 – ₹35,000 per month (depending on experience & communication skills)
• Incentives and shift allowances

Working Hours:

• Night shifts (based on international time zones)
• 5 days a week with rotational week-off

Job Types: Full-time, Fresher, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person