Voice Process - Malayalam

Ranjitha tex; Indiana; On-site; USD 2,100 - 4,200; Full time

Benefits offered by this job

Food provided

Health insurance

Paid sick time

Provident Fund

Job summary

Ranjitha tex in India is seeking a dynamic International Voice Process professional to handle inbound/outbound calls with international clients, resolve queries, and deliver excellent customer service while meeting performance targets. The role requires clear English communication, a neutral accent, strong listening and problem-solving skills, and basic computer skills.

Freshers and experienced candidates with 12th Pass / Diploma / Any Degree are welcome.

Qualifications

• English language proficiency is mandatory.
• Neutral or clear accent with good pronunciation.
• Strong listening and problem-solving skills are essential.
• Basic computer knowledge and typing skills are required.

Responsibilities

• Handle inbound and outbound calls with international clients/customers.
• Provide accurate information about products, services, or processes.
• Resolve customer queries, complaints, and issues effectively.
• Maintain high levels of customer satisfaction and professionalism.
• Document call details and update records in CRM systems.
• Follow company guidelines and quality standards.
• Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores.

Skills

Excellent verbal communication

Neutral accent

Listening and problem-solving

Typing skills

Basic computer knowledge

Education

12th Pass / Diploma / Any Degree

Job description

Job Summary:

We are looking for dynamic and customer-focused candidates for an International Voice Process role. The executive will handle inbound and/or outbound calls with international customers, resolve queries, and deliver excellent customer service while meeting performance targets.

Key Responsibilities:

• Handle inbound and outbound calls with international clients/customers
• Provide accurate information about products, services, or processes
• Resolve customer queries, complaints, and issues effectively
• Maintain high levels of customer satisfaction and professionalism
• Document call details and update records in CRM systems
• Follow company guidelines and quality standards
• Meet KPIs such as call handling time, resolution rate, and customer satisfaction scores

Required Skills:

• Excellent verbal communication skills in English (mandatory)
• Neutral or clear accent with good pronunciation
• Strong listening and problem-solving skills
• Ability to handle different customer scenarios professionally
• Basic computer knowledge and typing skills

Qualification:

• 12th Pass / Diploma / Any Degree
• Freshers and experienced candidates can apply

Experience:

• 1–8 years in BPO / Customer Support / Call Center roles
• Experience in international voice process is an advantage

Salary:

• ₹18,000 – ₹35,000 per month (depending on experience & communication skills)
• Incentives and shift allowances

Working Hours:

• Night shifts (based on international time zones)
• 5 days a week with rotational week-off

Job Types: Full-time, Fresher, Permanent

Pay: ₹25,000.00 - ₹36,000.00 per month

Benefits:

• Food provided
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person