Boyd Rewards Representative - $15.50/HR

Diamond Jo Casino & Hotel; Northwood (IA); On-site; USD 16,531 - 24,796; Full time

Job summary

Boyd Gaming Corporation is seeking a customer service-focused team member for the players club to enroll new members and service existing ones. You will assist guests with accounts, point redemptions, promotion entries, and inquiries to ensure a positive gaming experience.

Knowledge of the computerized player tracking system is essential. Enroll guests, issue membership cards, and update accounts with proper ID while supporting events and promotional activities per policy.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED equivalent.
• Strong customer service and interpersonal skills.
• Working knowledge of computers; player tracking system knowledge a plus.
• Strong written and verbal skills; dependable.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Represent the Company in a friendly and courteous manner by providing information regarding club details: enrollment, membership procedures, prizes and advantages.
• Possess thorough knowledge of computerized player tracking system.
• Enroll guests in players club using computerized system, issue original and duplicate membership cards, and make necessary changes to account with proper identification.
• Assist with and have complete knowledge of all special events and promotional activities.
• Issue complimentary services consistent with company policy.
• Maintain adequate inventory levels of player's club equipment, supplies, prized, and promotional items.
• Miscellaneous duties as assigned or as needed.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Dependable

Computer knowledge

Education

High School diploma or GED

Tools

Player tracking system

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide customer service within the players club by enrolling new members and servicing existing members. Assist guests with accounts, point redemption, promotion entries, and any other questions to ensure favorable gaming experience.

• Represent the Company in a friendly and courteous manner by providing information regarding club details: enrollment, membership procedures, prizes and advantages.
• Possess thorough knowledge of computerized player tracking system.
• Enroll guests in players club using computerized system, issue original and duplicate membership cards, and make necessary changes to account with proper identification.
• Assist with and have complete knowledge of all special events and promotional activities.
• Issue complimentary services consistent with company policy.
• Maintain adequate inventory levels of player's club equipment, supplies, prized, and promotional items.
• Miscellaneous duties as assigned or as needed.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED equivalent.
• Strong customer service and interpersonal skills.
• Working knowledge of computers. player tracking system knowledge a plus.
• Strong written and verbal skills. Must be dependable.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.