Slot Floor Person (OC)

Boyd Gaming; Las Vegas (NV); On-site; USD 35,000 - 52,000; Full time

Job summary

Boyd Gaming Corporation is seeking a friendly guest services associate to enroll new members and service existing members. You will assist guests with accounts, point redemptions, promotions entries and other questions to ensure a favorable gaming experience.

Represent the company courteously, maintain knowledge of the player tracking system, enroll guests in the players club, issue membership cards, and support events and promotions.

Qualifications

• Must have strong customer service and interpersonal skills.
• Working knowledge of computers and player tracking system.
• Strong written and verbal communication skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Responsibilities

• Provide customer service by enrolling new members and servicing existing members.
• Assist guests with accounts, point redemption, promotion entries, and any other questions to ensure favorable gaming experience.
• Enroll guests in players club using computerized system; issue membership cards and update account with proper ID.
• Assist with and have knowledge of all special events and promotional activities.
• Maintain adequate inventory levels of player’s club equipment, supplies, and promotional items.

Skills

Customer service

Interpersonal skills

Written and verbal communication

Computer literacy

Education

High School Diploma or equivalent

Tools

Player tracking system

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Provide customer service by enrolling new members and servicing existing members. Assist guests with accounts, point redemption, promotion entries, and any other questions to ensure favorable gaming experience.

• Represent the company in a friendly and courteous manner by providing information regarding club details: enrollment, membership procedures, prizes and advantages.
• Possess thorough knowledge of computerized player tracking system.
• Enroll guests in players club using computerized system; issue original and duplicate membership cards, and make necessary changes to account with proper identification.
• Assist with and have complete knowledge of all special events and promotional activities.
• Issue complimentary services consistent with company policy.
• Maintain adequate inventory levels of player’s club equipment, supplies, prized, and promotional items.
• Miscellaneous duties as assigned or as needed.

Qualifications

• Must be at least 21 years of age.
• High School Diploma or equivalent.
• Strong customer service and interpersonal skills.
• Working knowledge of computers and player tracking system.
• Strong written and verbal skills.
• Must be able to obtain/maintain any necessary certifications and/or licenses.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.