Junior Host - $19/HR

Diamond Jo Casino & Hotel; Northwood (IA); On-site; USD 16,531 - 22,041; Full time

Job summary

Boyd Gaming Corporation is seeking a customer service professional to drive loyalty, recruit Players' Club members, and support VIP services across casino operations. You will respond to guest inquiries, coordinate reservations, and assist hosts with player development events on-site.

The role emphasizes direct customer interaction, event participation, and the ability to handle multiple tasks in a dynamic casino environment.

Qualifications

• High school diploma or GED.
• 1–2 years of experience in customer service.
• Excellent oral and written skills, with strong customer service and interpersonal abilities.
• Flexibility in work schedule.
• Proficiency with word processing, spreadsheets, databases, presentations, email, and player tracking systems.
• Ability to obtain/maintain required certifications and/or licenses as per local gaming regulations.

Responsibilities

• Interact with customers to promote loyalty and respond to questions and requests.
• Recruit players for the Players' Club and drive participation.
• Assist Casino Hosts with Player Development events, hotel and restaurant reservations, and VIP services.
• Issue comps based on guidelines and process room reservations and credit forms as needed.
• Make guests aware of events and represent the company at functions and events.
• Assist with marketing events to cultivate guest relationships and loyalty.
• Perform miscellaneous duties as assigned.

Education

High school diploma or GED

Tools

Word processing

Spreadsheets

Database

Presentation

Email

Player tracking systems

Job description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Through direct contact, direct mail, telemarketing, and written correspondence, encourage customer retention and loyalty. Recruit new memberships for the Players' Club, increase rated play, and attend to guests' needs.

• Interact with customers to promote customer loyalty. Respond to customer questions, inquiries, concerns, requests, and needs.
• Recruit players through a variety of direct sales activities such as direct mail, telemarketing, referrals, guest visitation, and on/off-site events.
• Assist Casino Hosts with Player Development events, hotel and restaurant reservations, and special event reservations.
• Issue comps to players based on established comping guidelines. Complete room reservation forms, credit applications, and VIP service forms as needed.
• Ensure guests are aware of events and represent the company at functions and special events.
• Assist with/participate in marketing events as needed to ensure development of one-on-one relationships to cultivate guest loyalty.
• Miscellaneous duties as assigned.

Qualifications

• High school diploma or GED.
• One to two years experience in customer service.
• Excellent oral and written skills, as well as customer service and interpersonal skills.
• Must be flexible in work schedule.
• Proficiency in word processing, spreadsheets, database, presentation, e-mail, and player tracking systems.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.