Players Club Manager

Kansas Star Casino; Mulvane (KS); On-site; USD 45,000 - 55,000; Full time

Job summary

Kansas Star Casino in Mulvane, KS, is seeking a Player’s Club Supervisor to oversee daily operations and staff development. You will implement promotions to grow Member enrollment and ensure high customer satisfaction.

The role requires supervising staff, coordinating events, and maintaining compliance with gaming regulations, while handling guest requests and maintaining equipment and records.

Qualifications

• Two years of Player’s Club experience or two years of management in gaming preferred.
• Proficient in MS Office and player tracking system.
• Must be able to obtain gaming license and maintain licenses.
• Must be 21 years or older.
• Must be able to obtain/maintain any necessary licenses and/or certifications.

Responsibilities

• Oversee daily operations of Player’s Club.
• Hire, train, and schedule staff; discipline as needed.
• Communicate promotions and events to staff to assist guests.
• Set and pursue daily/weekly/monthly goals for staff.
• Ensure adherence to state gaming rules and regulations.
• Provide complimentary services as per policy.
• Assist team with guest requests or complaints; resolve issues.

Skills

People management

Customer service

Verbal/written communication

Tools

MS Office

Player tracking system

Job description

Job Description

Responsible for successful daily operations of Player’s Club. Oversee activities and development of staff. Implement promotions designed to increase Player’s Club membership and ensure highest level of customer satisfaction.

• Supervise performance of Representatives, including: hiring, training, scheduling, discipline, etc. to ensure optimal operations of Player’s Club.

• Knowledge of all special events and promotional activities and communicate all information to Player’s Club Supervisors and Representatives to assist guest appropriately.

• Formulate, direct and implement daily, weekly, monthly goals for all Player’s Club staff.

• Ensure all state gaming rules and regulations are adhered to as they pertain to the club and its personnel.

• Issue complimentary services consistent with company policy.

• Override necessary functions for team members.

• Respond to guest special requests or complaints and create resolution. * Full understanding of player tracking system and maintenance for accuracy.

• Formulate, direct and implement daily, weekly, monthly goals for all Player’s Club staff.

• Maintain all equipment and proper inventory of supplies.

• Maintain written records and documents of shift transactions and gaming regulations.

• Other duties as assigned

Qualifications

• Two (2) years Player’s Club experience or two (2) years management in gaming industry preferred.

• Proficient in MS Computer applications and player tracking system.

• Must be able to obtain gaming license. * Strong verbal and written communication skills.

• Must be 21 yrs or older.

• Must be able to obtain/maintain any necessary licenses and/or certifications.

Additional Information

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Compensation

$50,000-$50,000 per year