Director of Ticketing

Capacity Entertainment LLC; Los Angeles (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Complimentary tickets to events

Professional development

Job summary

Capacity Entertainment LLC in Los Angeles is seeking a Director of Ticketing to lead all ticketing operations for live events and tours across North America. You will oversee event builds, on-sale execution, inventory management, and post-show settlements, acting as the primary liaison between the company, platforms, venues, and artist management.

The role demands hands-on experience with Ticketmaster, AXS, or equivalent systems, strong analytics, and outstanding communication to coordinate

Qualifications

• 3–5 years of experience in ticketing operations within live entertainment, concert promotion, or venue management.
• Proficiency with major ticketing platforms, including Ticketmaster (TM1/Host), AXS, or equivalent systems.
• Strong understanding of event scaling, pricing strategy, and inventory management in a concert promotion environment.
• Excellent organizational skills with exceptional attention to detail and the ability to manage multiple events simultaneously.
• Outstanding communication skills with the ability to interact professionally with artist management, agents, venue operators, and executive leadership.

Responsibilities

• Lead end-to-end event setup in ticketing platforms (Ticketmaster, AXS, DICE, Eventbrite, or equivalent).
• Configure event details including manifests, seating plans, price structures, presale access codes, and booking fees.
• Manage ticket holds for artist management, record labels, sponsors, VIP packages, and internal allocations.
• Prepare and distribute daily ticket count reports to agents, talent buyers, internal departments, and artist management.
• Monitor and analyze ticket sales trends to proactively manage inventory, adjust pricing, and maximize revenue.
• Coordinate discount and group ticket programs with third-party platforms and promotional partners.
• Manage fan-facing presale campaigns including fan club, artist, credit-card, and venue presales.
• Serve as primary ticketing contact for venues, platforms, artist management, and agents.
• Process comp requests, sponsorship orders, and ticket barters.
• Coordinate will-call and guest list management; ensure ADA-compliant ticketing practices.
• Train staff on ticket sales procedures, will-call, guest lists, and artist comps.
• Assist with creation of pop-ups or temporary box offices for seasonal shows and festivals.
• Compile post-show ticketing reports and reconcile counts for financial settlement.

Skills

Analytical Thinking

Stakeholder Management

Problem Solving

Process Orientation

Initiative

Education

Bachelor's degree in Music Business

Tools

Ticketmaster TM1/Host

AXS

Excel

Word

Outlook

Job description

Our client is a leading independent live entertainment promoter based in Los Angeles, producing live events and tours across North America and beyond. The team is passionate about delivering exceptional live experiences and building lasting relationships with artists, agents, venues, and fans. They are growing rapidly and looking for driven professionals who thrive in the fast-paced world of live entertainment.

Position Overview

The Director of Ticketing is a critical operational role responsible for overseeing all aspects of event ticketing, from initial event builds and scaling through on-sale execution, inventory management, and post-show settlement. This position serves as the primary liaison between the company, ticketing platforms, venues, artist management, and agents on all ticketing matters. The ideal candidate combines deep knowledge of ticketing systems with sharp analytical instincts and the communication skills to collaborate effectively across internal teams and external partners.

Event Setup & Scaling

• Gather show information from talent buyers and artist representatives to build events in ticketing software (Ticketmaster, AXS, DICE, Eventbrite, or equivalent platforms).
• Configure event details including manifests, seating plans, price structures, presale access codes, and booking fees.
• Manage ticket holds for artist management, record labels, sponsors, VIP packages, and internal allocations.
• Prepare and distribute daily ticket count reports to agents, talent buyers, internal departments, and artist management.
• Monitor and analyze ticket sales trends to proactively manage inventory, recommend pricing adjustments, and identify opportunities to maximize revenue.
• Coordinate discount and group ticket programs with third-party platforms and promotional partners.
• Manage fan-facing presale campaigns, including fan club presales, artist presales, credit card presales, and venue presales.

Operations & Coordination

• Serve as the primary ticketing point of contact for venues, ticketing platforms, artist management, and agents.
• Process comp requests, sponsorship ticket orders, in-house orders, and ticket barters.
• Coordinate will-call and guest list management for all events.
• Ensure ADA-compliant ticketing practices across all events and venues.
• Manage and train ticketing staff on procedures for ticket sales, will call, guest lists, and artist comps.
• Assist with creation of pop-up or temporary box offices for seasonal shows, festivals, and special events.

Reporting & Settlement

• Compile post-show ticketing reports and reconcile ticket counts for financial settlement with venues, artists, and co-promoters.
• Maintain accurate records of all ticket transactions, holds, comps, and kills for audit purposes.
• Analyze event performance data and provide actionable insights to inform future pricing and scaling decisions.

Qualifications

Required

• 3–5 years of experience in ticketing operations within the live entertainment, concert promotion, or venue management industry.
• Proficiency with major ticketing platforms, including Ticketmaster (TM1/Host), AXS, or equivalent systems.
• Strong understanding of event scaling, pricing strategy, and inventory management in a concert promotion environment.
• Excellent organizational skills with exceptional attention to detail and the ability to manage multiple events simultaneously.
• Outstanding communication skills with the ability to interact professionally with artist management, agents, venue operators, and executive leadership.
• Proficiency in Microsoft Excel (intermediate or above), Word, and Outlook.
• Ability to work a flexible schedule including evenings, weekends, and holidays as required by the event calendar.

Preferred

• Bachelor's degree in Music Business, Entertainment Management, Business Administration, or a related field.
• Experience developing start-up box office operations and ticketing strategies for new venues or touring events.
• Knowledge of secondary ticketing markets and resale dynamics.
• Familiarity with CRM platforms, fan engagement tools, and data-driven marketing strategies as they relate to ticket sales.
• Experience with festival ticketing operations, including RFID wristbands, camping passes, and multi-day event logistics.
• Box office management experience.

Core Competencies

• Analytical Thinking: Ability to interpret sales data, identify trends, and translate insights into actionable strategies.
• Stakeholder Management: Skilled at navigating relationships with artists, agents, venues, and internal teams with diplomacy and professionalism.
• Problem Solving: Calm under pressure with the ability to troubleshoot ticketing issues in real time during on-sales and events.
• Process Orientation: Strong commitment to accuracy, documentation, and repeatable workflows.
• Initiative: Self-motivated and proactive, with the drive to identify opportunities without waiting for direction.

This role is primarily office-based, though exceptions may be made for exceptional candidates. The position requires the ability to work extended hours during peak event periods and stand for prolonged periods during events. Travel within the greater Los Angeles area is expected; occasional domestic travel may be required for touring events.

• Competitive base salary of $85,000–$100,000, commensurate with experience.
• Health, dental, and vision insurance.
• Paid time off and company holidays.
• 401(k) program with company matching.
• Complimentary tickets to company-produced events.
• Professional development opportunities within a growing organization.
• A collaborative, entrepreneurial work environment at the heart of the LA live entertainment scene.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

We are an equal opportunity employer and welcome applicants from all backgrounds.