Sales Operations Assistant

The Ford; Los Angeles (CA); On-site; USD 30,000 - 36,000; Part time

Job summary

The Ford in Los Angeles is seeking a part‑time Sales Operations Assistant to support the LA Philharmonic Association’s sales and customer experience activities. The role involves flexible hours and working evenings and weekends across multiple venues, including Walt Disney Concert Hall, Hollywood Bowl, and The Ford.

Responsibilities include general office duties, supporting Directors, and assisting with comp distribution, promotions tracking, and vendor coordination.

Qualifications

• College degree preferred and two years of administrative experience.
• Fluent in full Microsoft Office suite including Outlook, Excel and Word.
• Experience with database systems is an advantage.
• Able to learn new systems and processes quickly.
• Excellent writing and communication skills.
• Outstanding organizational skills.
• Excellent customer service skills via phone and in person.
• Positivity, hardworking, diplomatic and strategic planning abilities.
• Team player but also self-motivated with initiative.
• Ability to work flexible hours including evenings and weekends.

Responsibilities

• General office duties including calls, filing, photocopying, and faxing.
• Provide administrative support to Sales & Customer Experience leaders.
• Support Sales Operations with promotions tracking and incentive monitoring.
• Coordinate facilities projects with HB Operations staff and vendors.
• Assist with event logistics for presales, sales, discounts, and promotions.
• Liaise with Sales, Marketing, and Philanthropy on operational issues for telesales/telefunding.
• Handle ticket donation requests and confirmations.
• Maintain confidentiality of sensitive information.
• Other duties as required.

Skills

MS Office suite

Outlook

Excel

Word

Customer service

Administrative support

Written communication

Team player

Initiative

Education

College degree preferred

Tools

Database systems

Job description

Position: Sales Operations Assistant

Department: Marketing & Communications

FSLA Grade: Part Time, Hourly (20-28 hours per week), Non-Exempt

Salary: $22.00 - $26.00 per hour

Position Summary:

Provide administrative support for the sales and customer experience operation of the Los Angeles Philharmonic Association, especially supporting the facility at 2630 Cahuenga East. Tending to the daily departmental needs of the LA Phil sales teams during the winter season at the Walt Disney Concert Hall and summer seasons at the Hollywood Bowl and The Ford. The position requires working flexible hours, including evenings and weekends, at multiple locations to meet department needs.

Essential Functions:

• General office duties including, but not limited to: placing, receiving, routing phone calls, filing, photocopying, faxing, maintaining files and records, processing department invoices, coordinating department mailings and office supplies, etc.
• Provide administrative support to Director, Sales & Customer Experience, as well as to Asst. Director, Sales & Customer Engagement and Audience Services Manager as needed.
• Support Sales Operations team in support of comp distribution and promotions/discount offer/incentive tracking.
• Act as Operations contact for the 2630 E. Cahuenga building, by coordinating all physical projects with HB Operations staff. This includes assisting vendor, maintenance and security personnel so that they can complete their projects on site as needed.
• Assist with logistics for presales, on sales, discounts and promotions for Walt Disney Concert Hall, Hollywood Bowl and The Ford events and miscellaneous events as needed.
• Liaise with Sales, Marketing and Philanthropy Departments regarding any operational issues arising for Telesales/Telefunding.
• Accommodate ticket donation requests and confirmations.
• Maintain confidentiality of sensitive institutional information.
• Other duties as assigned as business needs dictate.

Relationships:

Reports To:

Director, Sales & Customer Experience

Interacts With:

• Sales departments
• Marketing staff
• Philanthropy staff
• Finance & IT staff
• Artistic Planning & Presentations staff
• Hollywood Bowl & Music Center staff
• Customers

Position Requirements:

• College degree preferred and two years of administrative experience.
• Computer literate, fluent in full Microsoft Office suite including Outlook, Excel and Word.
• Experience with database systems an advantage.
• Able to learn new systems and processes quickly.
• A desire to work in the arts and general music knowledge helpful.
• Excellent writing and communication skills.
• Outstanding organizational skills
• Excellent customer service skills via phone and in person
• Must be positive, hardworking, diplomatic and possess strategic planning skills
• Good team player but also self-motivated, use initiative.
• Ability to perform under stress while maintaining a courteous and professional attitude toward clients and team members.
• Available to work flexible hours including evenings and weekends as needed
• Ability to remain seated at computer for extended periods.

As of 10/15/26