Box Office Supervisor | Lead Ticket Operations

Hard Rock Hotel & Casino Ottawa; Atlantic City (NJ); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, Vision Prescription

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Parking

Discounts at Hard Rock properties

Annual bonus program

Training and Leadership development

Job summary

Hard Rock Hotel & Casino Ottawa is seeking a Box Office Supervisor to manage daily box office operations under the Entertainment Manager. You will oversee events, ensure top-notch guest service, and maintain box office controls.

Responsibilities include generating daily reports, processing orders, reconciling cash and deposits, and coordinating ticketing for events. Strong leadership and customer service skills are essential.

Qualifications

• High School Diploma or equivalent required with 2–3 years Box Office supervisory experience.
• Classic Ticketmaster, Ticketmaster Access Manager & Mail Manager experience essential.
• Proficient with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Generate and distribute the daily ticket count report for all shows.
• Assist in building events in the Ticketmaster system.
• Oversee cash/credit reconciliation of daily sales and deposits; prepare reconciliation reports.
• Process internal, external and season ticket orders.

Skills

Leadership ability

Oral and written communication

Organizational skills

Customer service

Flexibility with hours

Education

High School Diploma or equivalent

Tools

Ticketmaster

Ticketmaster Access Manager

Ticketmaster Mail Manager

Microsoft Office

Job description

Hard Rock Hotel & Casino Ottawa is seeking a Box Office Supervisor to manage daily box office operations under the Entertainment Manager. You will oversee events, ensure top-notch guest service, and maintain box office controls.

Responsibilities include generating daily reports, processing orders, reconciling cash and deposits, and coordinating ticketing for events. Strong leadership and customer service skills are essential.