Box Office Lead: Ticketing & Guest Experience

Blumenthal Arts; Charlotte, Northern (NC, KY); Hybrid; USD 20,664,000 - 30,307,000; Part time

Job summary

Blumenthal Arts is seeking a part-time Ticketing Services Specialist to support in-person box office operations across venues. You will lead on-duty shifts, process ticketing transactions, and ensure a welcoming customer experience during performances and events.

The role requires 2+ years in ticketing or related fields, knowledge of ticketing software, and flexibility to work evenings, weekends, and holidays as needed. Salary is Grade 11 with part-time hours.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Minimum two years of experience in ticketing, customer service, hospitality, live entertainment, or related field.
• Previous lead or supervisory experience preferred.
• Experience with AudienceView Unlimited or a comparable ticketing system preferred.

Responsibilities

• Oversee in-person box office operations during assigned shifts.
• Open and close assigned box office locations in accordance with procedures.
• Process ticket sales, exchanges, will call, refunds, and other in-person transactions.
• Monitor box office operations and make decisions to maintain efficient service.
• Prepare ticketing settlements and reconcile sales activity for performances.
• Fulfill internal ticketing requests including complimentary tickets and programming needs.
• Maintain ticket stock, office supplies, and materials.
• Communicate issues to the Ticketing Services Manager.

Skills

Ticketing knowledge

Customer service

Leadership

Microsoft Office 365

Ticketing software

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

AudienceView Unlimited

Ticketing system

Job description

Blumenthal Arts is seeking a part-time Ticketing Services Specialist to support in-person box office operations across venues. You will lead on-duty shifts, process ticketing transactions, and ensure a welcoming customer experience during performances and events.

The role requires 2+ years in ticketing or related fields, knowledge of ticketing software, and flexibility to work evenings, weekends, and holidays as needed. Salary is Grade 11 with part-time hours.