Box Office & Shop Coordinator - Elevate Patron Experience

Nashville Ballet; Nashville (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Nashville Ballet is seeking a diligent Box Office and Shop Coordinator to elevate patron experiences and drive sales. The role covers box office and merchandise shop operations, collaborating with the Director of Sales and Marketing and the Tessitura Specialist.

You’ll process sales, handle inquiries, and ensure accurate inventory and reporting. Occasional evenings and weekend hours at Martin Center and at performance venues are required.

Qualifications

• Education: High School/GED required; bachelor’s degree preferred
• Knowledge, Skills, and Abilities: Exceptional customer service; Microsoft Office (Outlook, Word, Excel); excellent verbal and written communication; strong interpersonal and problem-solving abilities; ability to work in a fast-paced environment; adaptability and willingness to learn
• Experience: 1–2 years in customer service in retail, hospitality, or box office preferred
• Knowledge of Tessitura and/or Square Software preferred
• Ability to work some evenings and weekends for events and performances

Responsibilities

• Process sales transactions for tickets and packages using Tessitura; manage ticketing duties and fulfill orders
• Provide reports for sales data and forecasting; handle patron inquiries via multiple channels
• Manage Merchandise Shop sales with Square; organize inventory and onsite merchandising needs
• Train front desk associates on POS; maintain database records with high accuracy
• Support data entry projects for Tessitura; assist with marketing tasks as needed
• Maintain elevated customer service and proactive, solutions-oriented approach
• Work autonomously and multitask effectively

Skills

Customer service

Excel

Communication

Interpersonal skills

Problem solving

Education

High School/GED

Bachelor's degree preferred

Tools

Tessitura

Square Software

POS system

Job description

Nashville Ballet is seeking a diligent Box Office and Shop Coordinator to elevate patron experiences and drive sales. The role covers box office and merchandise shop operations, collaborating with the Director of Sales and Marketing and the Tessitura Specialist.

You’ll process sales, handle inquiries, and ensure accurate inventory and reporting. Occasional evenings and weekend hours at Martin Center and at performance venues are required.