Box Office and Shop Coordinator

Nashville Ballet; Nashville (TN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Nashville Ballet is seeking a diligent Box Office and Shop Coordinator to elevate patron experiences and drive sales. The role covers box office and merchandise shop operations, collaborating with the Director of Sales and Marketing and the Tessitura Specialist.

You’ll process sales, handle inquiries, and ensure accurate inventory and reporting. Occasional evenings and weekend hours at Martin Center and at performance venues are required.

Qualifications

• Education: High School/GED required; bachelor’s degree preferred
• Knowledge, Skills, and Abilities: Exceptional customer service; Microsoft Office (Outlook, Word, Excel); excellent verbal and written communication; strong interpersonal and problem-solving abilities; ability to work in a fast-paced environment; adaptability and willingness to learn
• Experience: 1–2 years in customer service in retail, hospitality, or box office preferred
• Knowledge of Tessitura and/or Square Software preferred
• Ability to work some evenings and weekends for events and performances

Responsibilities

• Process sales transactions for tickets and packages using Tessitura; manage ticketing duties and fulfill orders
• Provide reports for sales data and forecasting; handle patron inquiries via multiple channels
• Manage Merchandise Shop sales with Square; organize inventory and onsite merchandising needs
• Train front desk associates on POS; maintain database records with high accuracy
• Support data entry projects for Tessitura; assist with marketing tasks as needed
• Maintain elevated customer service and proactive, solutions-oriented approach
• Work autonomously and multitask effectively

Skills

Customer service

Excel

Communication

Interpersonal skills

Problem solving

Education

High School/GED

Bachelor's degree preferred

Tools

Tessitura

Square Software

POS system

Job description

The Box Office and Shop Coordinator at Nashville Ballet plays a critical role in elevating the customer service experience while driving sales. Collaborating closely with the Director of Sales and Marketing and the Tessitura Specialist, this role is pivotal in managing ticket sales operations, fostering community relations, and ensuring an exceptional patron experience. The role will perform front-of-house duties for the Box Office and the Merchandise Shop at Nashville Ballet. This position will occasionally work extended business hours at the Martin Center for Nashville Ballet and at the Box Office at performance venues. This position utilizes Tessitura software for all ticket functions and Square for Shop transactions. Training will be provided.

Job Responsibilities

Essential Functions and Responsibilities:

Box Office

• Utilizing Tessitura, process sales transactions for season ticket packages, single tickets, complimentary tickets, and ticket vouchers.
• Ticketing duties include executing season tickets, comp requests, and general sales transactions; fulfilling and distributing season and single ticket orders; fulfilling discounts, promotions, and incentives as directed by a supervisor.
• Regularly provide reports for ticket sales transaction and historical data for analytical comparisons and forecasting that assist with driving strategy.
• Field ticketing questions from patrons via phone, email, mail, and in-person. This will include working at the front desk at the Martin Center for Nashville Ballet and the Box Office at TPAC during the performance season.
• Answer phones and handle a large volume of questions about Nashville Ballet and School of Nashville Ballet, and forward inquiries as necessary.
• Collaborate with peers from off-site performance venues to ensure a seamless customer experience is established and maintained.
• Maintain a high quality of verbal and written communication with all ballet patrons.
• Provide high-level of customer service at all times.

Outbound Ticket Sales

• Place phone calls and send emails to subscribers and patrons when necessary and as needed to assist in their annual ticket renewal process.
• Develop and implement robust group sales strategies to maximize attendance and revenue. Support the development and execution of a group sales strategy for all ticketed and special events, including prospecting and outreach.
• Assist with the process of segmenting the ticketing database and propose strategies to more effectively market to and engage with the Ballet patrons and surrounding community.

The Shop at Nashville Ballet

• Facilitate merchandise sales through Square for on-site Shop at the Martin Center and performance venues.
• Responsible for all ordering of onsite merchandise needs, including Nashville’s Nutcracker and uniforms for School of Nashville Ballet.
• Organize merchandise storage, front desk display, and travel cases used for remote Shop at performances such as Nashville’s Nutcracker.
• Train front desk associates and other staff as needed how to use POS system, Square.
• Maintain accurate inventory and financial records of the Shop at Nashville Ballet under director of supervisor.

Administrative Tasks

• Maintain database records and contact logs for all transactions with no less than 95% accuracy.
• Support the Tessitura Specialist with data entry projects as assigned.
• Under the oversight of a supervisor, fulfill any other additional tasks as assigned.

General Responsibilities:

• Create elevated customer service experience for all ballet patrons
• Answer in-coming phone calls to the Box Office and Shop
• Ticket sales prospecting and outbound calls
• Miscellaneous marketing assistance as needed
• Work autonomously to execute daily tasks
• Maintain a proactive, solutions-oriented attitude
• Demonstrated ability to multi-task

Qualifications

• Education: High School/GED required; bachelor’s degree preferred
• Knowledge, Skills, and Abilities:
• Demonstrated ability to provide exceptional customer service
• Microsoft products such as Outlook, Word, and Excel
• Excellent verbal and written communication skills required
• Must possess highly effective interpersonal skills and problem-solving abilities
• Must be able to work in a fast-paced environment
• Must be adaptable and willing to learn
• Experience:
• 1-2 years of customer service experience in retail, hospitality, or box office preferred
• Knowledge of the fine arts preferred
• Knowledge of Tessitura and/or Square Software preferred.
• Ability to work some evenings and weekends for events and performances
• Equipment: comfortable on a PC platform

Physical Demands

The physical demands described here are a non-exhaustive list of those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to handle, feel, talk, and hear. The employee is frequently required to stand, walk, and reach with hands and arms above the shoulders. The employee is frequently required to sit and occasionally stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative to those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the noise level in the work environment is usually low to moderate.

Disclaimer Statement:

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this document is intended to be an accurate description of the current job, circumstances may require that other, or different tasks be performed (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).

Additional Information

• 401(k)
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance