Box Office Ticketing & Customer Service Specialist

Nashville Symphony Association; Nashville (TN); On-site; USD 17,000 - 22,000; Part time

Job summary

The Nashville Symphony Association is seeking a part-time, seasonal Customer Service Agent to support daytime box office operations using Tessitura CRM. You will handle ticketing transactions, respond to phone and email inquiries, and help educate customers while driving sales and donor engagement.

Qualifications include a high school diploma and at least one year in customer service; bilingual Spanish is a plus. This role emphasizes warmth, accuracy, and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience.
• Bilingual Spanish preferred but not required.

Responsibilities

• Provide daytime Box Office support for customer service needs.
• Process ticket orders and exchanges for events.
• Answer inquiries via phone and email and maintain customer records.
• Educate customers on event content and sales products.
• Represent the Symphony's brand with warmth and professionalism.

Skills

Customer service

Multi-tasking

Communication

Organization

Problem-solving

Punctuality

Education

High School Diploma

Tools

Tessitura CRM

Microsoft Office

Job description

The Nashville Symphony Association is seeking a part-time, seasonal Customer Service Agent to support daytime box office operations using Tessitura CRM. You will handle ticketing transactions, respond to phone and email inquiries, and help educate customers while driving sales and donor engagement.

Qualifications include a high school diploma and at least one year in customer service; bilingual Spanish is a plus. This role emphasizes warmth, accuracy, and teamwork in a fast-paced environment.