BOX OFFICE REPRESENTATIVE

Hollywood Casino at Charles Town Races; Charles Town (WV); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

PENN Entertainment is seeking a Box Office Guest Services team member to welcome guests, sell and validate tickets, and maintain an organized box office area during events. You will manage guest lists, handle passes, and assist with inquiries and reconciliations.

The ideal candidate has a high school diploma or GED, at least one year in customer service, and solid MS Office skills. A friendly, energetic attitude and strong communication are essential.

Qualifikationen

• High school diploma or GED required.
• One year of customer service experience; marketing experience preferred.
• Must interact well with guests, staff, and colleagues and resolve conflicts diplomatically.
• Working knowledge of Microsoft applications (Access, Excel, Word, Outlook).
• Outgoing, energetic, enthusiastic attitude and the ability to present information clearly.

Aufgaben

• Welcome and direct guests at the box office.
• Operate the box office during show nights professionally and efficiently.
• Manage guest lists as indicated in contracts; distribute passes.
• Sell tickets to walk-up customers and verify identification.
• Process credit card payments and handle will-call tickets accurately.
• Use ticketing software to locate and manage reservations or orders.
• Answer guest inquiries about ticket availability, seating, and show details.
• Maintain an organized, secure box office area; assist with end-of-shift reconciliation and reporting.

Kenntnisse

Customer service

Communication

MS Office

Interpersonal skills

Problem solving

Ausbildung

High school diploma or GED

Tools

Access

Excel

Word

Outlook

Jobbeschreibung

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits- such as day-one medical coverage, 401(k) matching, and annual performance bonus- may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

Duties And Responsibilities

• Welcome and direct guests as they approach the box office
• Operate the box office during show nights in a professional and efficient manner
• Manage eac h artist’s guest list as indicated in the contract
• Distribute promotional or VIP passes to individuals
• Make changes quickly to guest list on day of show
• Identify faces/names on a red list provided by the artist’s management team
• Sell tickets to walk-up customers and distribute will-call tickets
• Verify guest identification before releasing tickets to the appropriate party
• Accurately process credit card payments and comped tickets
• Award ticket package add-ons, such as food coupons and PENN Cash
• Use ticketing software to locate and manage reservations or ticket orders
• Answer guest inquiries related to ticket availability, seating, and show details
• Communicate clearly with event and security staff regarding guest check-ins
• Maintain an organized and secure box office area throughout the event
• Assist with end-of-shift reconciliation and reporting
• Provide information about the venue layout, show schedules, and amenities
• Monitor guest activity to ensure a safe and enjoyable environment
• Support basic setup, takedown, or clean-up tasks as needed
• Communicate effectively with other team members and event leadership
• Ability to work Friday/Saturday from 4-8:30 p or 5:30-9:30p

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions . Must be at least 21 years of age.

• H igh school diploma or GED required ; one year of customer service experience; or equivalent combination of education and experience . Marketing experience preferred .
• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Must have a w orking knowledge of Microsoft applications ( Access, Excel, Word, and Outlook).
• M ust have an outgoing, energetic, and enthusiastic attitude.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public .
• Must be comfortable initiating conversations and creating a fun environment with our guests.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We’re changing entertainment.

Follow us.

Equal Opportunity Employer