HOST-CASUAL DINING

Ameristar Casino Hotel Council Bluffs; Council Bluffs (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

PENN Entertainment invites you to join a fast-paced hospitality team at Council Bluffs. In this front-of-house role you greet guests, seat parties, answer calls, coordinate reservations, handle special requests, and guide guests to the right team member.

We value friendly, proactive service and teamwork, and provide a comprehensive Total Rewards package, including benefits starting day one and growth opportunities across North America.

Qualifications

• Excellent guest service skills
• Outgoing personality and enthusiasm
• Ability to communicate effectively with guests, team members and leaders

Responsibilities

• Greet and seat guests utilizing established guest service guidelines
• Answer phone and coordinate reservations, special guest requests, and messages
• Respond to guest requests or place guest in contact with appropriate person for assistance
• Answer guest questions in regards to menu items, pricing, specials and promotional events
• Assist servers and bussers when needed

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Greet and seat guests utilizing established guest service guidelines
• Answer phone and coordinate reservations, special guest requests, and messages
• Respond to guest requests or place guest in contact with appropriate person for assistance
• Answer guest questions in regards to menu items, pricing, specials and promotional events
• Assist servers and bussers when needed

BRING US YOUR BEST.

• Must have excellent guest service skills; outgoing personality and demonstrate friendliness and enthusiasm
• Able to communicate effectively to guests, team members, and leaders
• Must be able to work at a fast pace with a sense of urgency

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer