PENN PLAY REP

L'Auberge Baton Rouge; Baton Rouge (LA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Baton Rouge is hiring for guest services roles within our vibrant casino environment, offering opportunities to learn and advance in a fast-paced entertainment company. You will sign up guests for the PENN Play card, manage the VIP Club, explain comp structures, handle cash and tickets, and support promotions and events.

Requirements include being 21+, a valid state gaming license, a high school diploma, at least one year of experience, and proficiency in Microsoft Office;

Qualifications

• Must be age 21 or older.
• Obtain and maintain valid state gaming license.
• High school diploma or equivalent.
• One year of prior work experience.
• Proficient in Microsoft applications (Excel, Access, Word).
• Previous money handling experience preferred.

Responsibilities

• Sign up new guests for the PENN Play card; update guest records and flag duplicates.
• Manage access to the VIP Club.
• Explain complimentary structure and how to qualify for different levels of services and/or goods.
• Cash direct mail and cash back coupons; balance bank and report at end of shift.
• Issue complimentary services and/or goods based on qualified play.
• Issue cash and VIP credentials.
• Coordinate PENN Play promotions and assist at marketing promotions and events.
• Help with maintenance and inventory control of PENN Play merchandise.
• Distribute promotional coupons and gifts.
• Print win/loss statements for guests upon request.

Skills

Microsoft Excel

Microsoft Access

Microsoft Word

Education

High school diploma or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Sign up new guests for the PENN Play card. Processes replacement cards and maintains the database updating guest records and flagging duplicate accounts to ensure guest information is correct.
• Manage access to the VIP Club
• Effectively explains complimentary structure and how to qualify for different levels of complimentary services and/or goods.
• Cash direct mail and cash back coupons, maintain accountability for all redeemed coupons and cash bank; balance bank at end of shift.
• Issue complimentary services and/or goods based on qualified play.
• Issue cash and complimentary event tickets and VIP credentials.
• Help coordinate PENN Play promotions and assists at marketing promotions and events.
• Help with maintenance and inventory control of PENN Play merchandise.
• May distribute promotional coupons and gifts.
• Print win/loss statements for guests upon request.

BRING US YOUR BEST.

• Must be age 21 or older
• Obtain and maintain valid state gaming license
• High school diploma or equivalent
• One year of prior work experience
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Previous money handling experience preferred

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer