RETAIL ATTENDANT

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 21,000 - 29,000; Full time

Job summary

PENN Entertainment in Detroit is seeking team members for our retail and guest services operations at Hollywood Casino at Greektown. You will help maintain the cleanliness and presentation of shops, understand product features, and support seamless guest experiences across outlets.

Responsibilities include following inventory procedures, assisting customers, and staying informed about events and amenities. The role requires a friendly attitude, basic computer skills, and availability for various

Qualifications

• Customer service experience is preferred.
• Cash handling and basic sales skills.
• Familiarity with point-of-sale systems.

Responsibilities

• Maintain shop cleanliness and presentation to attract customers.
• Know product features and benefits of merchandise across outlets.
• Follow inventory control procedures and log stock movements.
• Stay informed about casino events, activities, and amenities to assist guests.

Skills

Customer service

Cash handling

Sales

Tools

POS system

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Follow standards of neatness and cleanliness for the shop in order to maintain customer appeal
• Know features and benefits of merchandise in the retail shop (Amazon “Walk Out”), GT Café (Team Member Dining Room) and be familiar with merchandise offerings in all other outlets
• Follow policies and procedures that affect inventory control (rotate product, putting stock away, maintaining inventory loss log and other duties as necessary)
• Maintain product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services

BRING US YOUR BEST.

• High School diploma or equivalent
• One year related experience and/or training; or equivalent combination of education and experience
• Must be comfortable with computers and familiar with application based technology
• Must be a minimum of 21 years of age
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer