FRONT DESK REPRESENTATIVE

Hollywood Casino at Greektown; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Job summary

Hollywood Casino at Greektown in Detroit is seeking a front desk administrator to greet guests, assign rooms, issue keys, and process arrivals and departures. You will ensure smooth check-ins, coordinate with supporting teams, and handle guest inquiries with professionalism.

The role requires strong communication and computer skills, a focus on accuracy, and a commitment to providing exceptional guest service in a fast-paced casino hotel environment.

Qualifications

• Good verbal and written communication skills are required.
• Ability to operate computer systems and hotel software.
• Ability to read, write, and communicate in English.
• Strong guest services and problem-solving abilities.

Responsibilities

• Register and process guests on arrival and departure, assign rooms, and issue keys.
• Ensure guest satisfaction by managing front desk communications.
• Input information into CMP computer systems.
• Perform guest accounting functions and verify charges at checkout.
• Handle reservations and maintain room availability records.
• Coordinate with PBX, Maintenance, Facilities and Housekeeping.

Skills

Customer service

Guest relations

English fluency

Computer literacy

Tools

CMP system

Hotel software

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

• Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Responsible for administrative duties of the hotel front desk. Essential Functions

• Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys
• Ensure guest satisfaction by managing the flow of communication at and around the front desk
• input information into computer systems (CMP).
• Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate
• Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction
• Maintain records of room availability and guest accounts
• Review accounts and charges with guests during the checkout process, which may involve receipt of payments
• Maintain constant contact with support team members (PBX, Maintenance, Facilities, and Housekeeping) for guest needs
• Keep immediate Team Leader fully informed of all problems or unusual matters so prompt corrective actions can be taken
• Convey escort instructions to Bell person
• Assist in addressing all guest service needs and resolve any service-related problems or issues
• Other job-related duties as assigned

BRING US YOUR BEST.

• Good verbal and written communication skills
• Must be computer literate (Microsoft Word, Access, Power Point, Excel, and hotel software preferred)
• Ability to operate automated phone systems
• Ability to problem solving skills; Strong guest services skills; Relies on experience and judgment to plan and accomplish goals
• Understand and comply with all company and departmental rules and regulations, policies and procedures
• Skill in maintaining effective working relationships with staff and guests
• Ability to read, write, and communicate verbally in English
• Ability to perform intermediate math
• Knowledge of appropriate union contracts
• Ability to multi-task

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer