Box Office & Patron Services Manager

Shenandoah University; Winchester, Northern (VA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Shenandoah University’s Box Office is seeking a Box Office Manager to oversee all ticketing operations on our main campus in Winchester, Virginia. This role reports to the Executive Director of Performances & Engagement and partners with Communications and Managing Directors of Shenandoah Summer Music Theatre.

As a key member of the Performance Operations staff, you will supervise box office staff, manage Tessitura database, process ticket sales, donations, and renewals, and generate financial

Qualifications

• Oversee box office operations including ticket sales, renewals, group sales, and donations.
• Maintain Tessitura database and generate financial and ticket-based reports.
• Supervise box office staff and work-study students.

Responsibilities

• Oversee all box office operations and patron communications.
• Coordinate with theatre and university staff to support performances year-round.
• Ensure exceptional customer service for patrons and donors during performances.

Skills

Customer service

Supervision

Coordination

Tools

Tessitura database

Job description

Shenandoah University’s Box Office is seeking a Box Office Manager to oversee all ticketing operations on our main campus in Winchester, Virginia. This role reports to the Executive Director of Performances & Engagement and partners with Communications and Managing Directors of Shenandoah Summer Music Theatre.

As a key member of the Performance Operations staff, you will supervise box office staff, manage Tessitura database, process ticket sales, donations, and renewals, and generate financial