Box Office Manager

Shenandoah University; Winchester (VA); On-site; USD 41,000 - 50,000; Full time

Job summary

Shenandoah University’s Box Office in Winchester, VA seeks a Box Office Manager to lead all box office operations on the main campus. The role oversees Tessitura database, ticket sales, renewals, group sales, and donations, and reports to leadership.

40 hours/week, including nights and weekends, with benefits. The successful candidate will supervise staff, ensure top-notch customer service, manage patron communications, and contribute to audience development.

Qualifications

• Minimum of two years of box office or equivalent experience in sales/customer service and/or database management.
• Bachelor’s degree or industry/job-specific equivalent.
• A pre-employment background check will be required.

Responsibilities

• Oversee all box office operations and ensure excellent customer service.
• Manage Tessitura database; process ticket sales, renewals, group sales and donations.
• Run financial and ticket-based reports for leadership.
• Supervise Senior Box Office Associate and box office staff (work-study and hired).
• Coordinate patron communications to support audience engagement.

Skills

Communication skills

Customer service

Time management

Attention to detail

Personnel management

Banking & accounting

Database management

Marketing

Graphic design

Communications

Mac/Windows proficiency

Driver's license

Education

Bachelor’s degree or industry/job-specific equivalent

Job description

Shenandoah University’s Box Office is accepting applications for a Box Office Manager. This is a full-time benefited positionlocated on our main campus in Winchester, Virginia.

The Box Office Manager works under the direct supervision of theExecutive Director of Performances & Engagement and in closecoordination with the Communications Manager and Managing Directorof Shenandoah Summer Music Theatre/Director of Patron Services& Engagement. As a key team member of the PerformanceOperations staff, the Box Office Manager oversees all criticalfunctions of the conservatory’s box office operations, includingregular administration and maintenance of the Tessitura database;processing ticket sales, renewals, group sales, and donations;running financial and ticket-based reports; overseeing the tasks ofthe Senior Box Office Associate and all box office associates(work-study students and SSMT hired associates); ensuringexceptional customer service for our patrons and donors; andassisting with audience engagement and development by coordinating,designing, and sending patron communications. With more than 150ticketed performances year-round, including a busy summer musicaltheatre season, the Box Office Manager works an estimated 40 hoursper week, including performance nights and weekends.

Required Skills

• Excellent communication and organizational skills
• Strong customer service skills and ability to troubleshootproblems, particularly in high-pressure environments
• Exceptional time management skills
• Strong attention to detail and follow-through
• Personnel management experience
• Basic banking practices and accounting experience
• Database management experience preferred
• Marketing, graphic design, and communications experiencepreferred
• Computer proficiency in Mac and Windows environments
• Valid driver’s license

Required Experience

• Minimum of two years of box office or equivalent experience insales/customer service and/or database management
• Bachelor’s degree or industry/job-specific equivalent

**Note: A pre-employment background check will be required, and asatisfactory driving record may be required as a condition ofhire.

** Authorization to work in the United States is a pre-condition ofemployment. At this time, Shenandoah University is not in aposition to sponsor international visas.

Shenandoah University values individuals and communities' uniqueand diverse perspectives locally and globally. It seeks to fostermutual understanding in an inviting community where individuals arewelcome and respected. The university does not discriminate on thebasis of race, color, religion, sex, pregnancy, sexual orientation,gender identity, ethnic or national origin, age, physical or mentaldisability, genetic information, veteran’s status, or on any otherbasis protected under applicable law.

Salary Range

$45,000.00 - $45,000.00

Salary Type

Annually