Box Office Manager Winchester, VA

Shenandoah University; Winchester, Northern (VA, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Shenandoah University’s Box Office is seeking a Box Office Manager to oversee all ticketing operations on our main campus in Winchester, Virginia. This role reports to the Executive Director of Performances & Engagement and partners with Communications and Managing Directors of Shenandoah Summer Music Theatre.

As a key member of the Performance Operations staff, you will supervise box office staff, manage Tessitura database, process ticket sales, donations, and renewals, and generate financial

Qualifications

• Oversee box office operations including ticket sales, renewals, group sales, and donations.
• Maintain Tessitura database and generate financial and ticket-based reports.
• Supervise box office staff and work-study students.

Responsibilities

• Oversee all box office operations and patron communications.
• Coordinate with theatre and university staff to support performances year-round.
• Ensure exceptional customer service for patrons and donors during performances.

Skills

Customer service

Supervision

Coordination

Tools

Tessitura database

Job description

Shenandoah University’s Box Office is accepting applications for a Box Office Manager. This is a full-time benefited position located on our main campus in Winchester, Virginia.

The Box Office Manager works under the direct supervision of the Executive Director of Performances & Engagement and in close coordination with the Communications Manager and Managing Director of Shenandoah Summer Music Theatre/Director of Patron Services & Engagement. As a key team member of the Performance Operations staff, the Box Office Manager oversees all critical functions of the conservatory’s box office operations, including regular administration and maintenance of the Tessitura database; processing ticket sales, renewals, group sales, and donations; running financial and ticket-based reports; overseeing the tasks of the Senior Box Office Associate and all box office associates (work-study students and SSMT hired associates); ensuring exceptional customer service for our patrons and donors; and assisting with audience engagement and development by coordinating, designing, and sending patron communications. With more than 150 ticketed performances year-round, including a busy summer musical theatre season, the Box Office Manager works an estimated 40 hours per week, including performance nights and weekends.