Box Office Assistant

Schauer Arts Center; Milwaukee (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Schauer Arts Center is seeking a part-time Box Office Assistant to handle ticket sales and related transactions in person and by phone. The role requires a flexible schedule with evenings and weekends, including Thursdays, and a willingness to assist with administrative tasks when needed.

Applicants should have a High School diploma and experience in sales or customer service. Proficiency in Microsoft Office and familiarity with ticketing software are a plus.

Qualifications

• Sales and customer service background.
• Proficient with Microsoft Office and email/internet tools.
• Able to work evenings and weekends as required.

Responsibilities

• Process ticket sales in person and by phone, including gift certificates and class registrations.
• Learn theater seating layout and ADA accessibility to advise patrons.
• Maintain knowledge of events, services and facilities to answer queries effectively.
• Handle cash, checks and card payments; balance cash drawer and complete reports when needed.
• Provide reception support and assist staff as needed.

Skills

Sales

Customer service

Administrative skills

Interpersonal skills

Education

High School diploma

Tools

Microsoft Office

Ticketing software

Job description

Position Summary

The Box Office Assistant carries out ticket sales and other transactions in person and by phone, is a point of reference for inquiries, and provides exceptional customer service. This part-time position requires a flexible schedule since evening and weekend hours are required. Hours include Thursdays with additional evenings and weekends on a rotating basis. The Box Office is open Monday-Friday from 12:00 to 5:00 pm, and one hour prior to performances.

Responsibilities

• Conduct transactions via phone and in person, including ticket sales, gift certificates, donations, and Schauer School of the Arts class registrations.
• Develop a working knowledge of the theater’s layout, including ADA seating and wheelchair access, specific locations of different seating sections and their relative prices, etc.
• Keep up to date on Schauer Center’s events, website, services, and facilities in order to be able to respond knowledgeably and effectively to customer inquiries.
• Troubleshoot problems with online ticket sales, computers, and ticket printing (e.g. replacing ticket stock). Return phone messages in a timely manner; make reminder calls to patrons with tickets being held at WILL CALL. Provide excellent customer service; handle patron complaints/concerns while maintaining poise and a pleasant demeanor. Keep accurate records of all cash, check, and credit/debit card payments, balance individual cash drawer, and complete accounting reports when required.
• In absence of Box Office Manager: a) Supervise WILL CALL volunteer prior to performances; b) Print web sales, as needed; c) Offer additional administrative/reception support, including answering the main phone line.
• Filing, mailings, computer data entry, database maintenance, telephone calls, copying, cash handling, and general administrative/reception tasks as needed to assist staff members.

Work Requirements and Qualifications

• High School diploma
• Sales/customer service experience preferred. Working knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.), email, and internet; familiarity with ticketing software a plus. Motivated, self-directed; strong administrative and communication skills.
• Teamwork, interpersonal skills, conflict/resolution, and the ability to develop good relationships with staff, volunteers, and patrons, working both as part of a team and independently. Enthusiasm and passion for the arts. Available to work evenings and weekends.