Box Office & Patron Experience Specialist

Proctors Group; City of Schenectady (NY); On-site; USD 20,000 - 28,000; Full time

Job summary

Proctors Collaborative in Schenectady, NY, seeks a full-time Box Office Customer Service Agent to provide accurate information and assist patrons with tickets across Proctors, Capital Repertory Theatre, and Universal Preservation Hall. The CSA role combines face-to-face, phone, mail, and email support in a fast-paced environment.

Responsibilities include taking calls, guiding purchases, staffing the box office, and assisting accessibility needs; travel to Albany, Schenectady, and Saratoga is

Qualifications

• Excellent customer service skills and a genuine desire to accommodate patrons’ needs.
• A passion to work with a diverse workforce and patron base.
• Strong phone, written and verbal communication skills.
• Previous call center experience preferred.
• Proficiency in standard computer skills and ability to learn database programs quickly.
• Ability to work in a fast paced, high-volume environment.
• Strong sense of self-motivation and initiative.
• Team player that can work well with others, at times in a stressful environment.
• Upbeat, friendly personality; professional demeanor and appearance.
• Strong work ethic.

Responsibilities

• Take incoming calls and assist patrons with purchasing tickets, navigating the website, setting up a season subscription, and setting up payment schedules.
• Make outgoing calls to patrons from voicemails, emails, and follow up.
• Staff the box office counter during both daytime hours and event shifts; including printing tickets, selling tickets, taking payment, and assisting patrons.
• Working the accessibility desk during performances to assist patrons with specific needs such as basic first aid, hearing devices, sensory needs, and visual impairments.
• Ability to travel to all locations including Albany, Schenectady, and Saratoga.
• Box office projects as assigned.

Skills

Customer service

Phone communication

Verbal communication

Written communication

Call center experience

Self-motivation

Team player

Professional demeanor

Tools

Database programs

Job description

Proctors Collaborative in Schenectady, NY, seeks a full-time Box Office Customer Service Agent to provide accurate information and assist patrons with tickets across Proctors, Capital Repertory Theatre, and Universal Preservation Hall. The CSA role combines face-to-face, phone, mail, and email support in a fast-paced environment.

Responsibilities include taking calls, guiding purchases, staffing the box office, and assisting accessibility needs; travel to Albany, Schenectady, and Saratoga is