Patron Experience Associate - Box Office (Eve/Weekend)

New Hazlett Theater; Pittsburgh (Allegheny County); On-site; USD 19,000 - 25,000; Part time

Job summary

New Hazlett Theater is seeking a Box Office Associate to support daily box office operations and provide exemplary customer service to patrons in person and over the phone. You will handle ticket orders, manages holds, updates contact information, and reconcile cash with AudienceView in a part-time, on-site role.

The position requires availability evenings and weekends, with roughly 20 hours per week. Prior experience with AudienceView is preferred, along with strong computer and communication

Qualifications

• Exemplary customer service and a passion for the arts.
• Experience in hospitality and/or frontline sales.
• Experience creating and running reports.
• Proficiency with Microsoft Office.
• Recent experience with AudienceView or other ticketing software preferred.

Responsibilities

• Guarantee a high-quality patron experience by ensuring accurate and efficient operation of all box office functions.
• Answer all box office calls; respond to patron inquiries and requests.
• Process and fulfill patron ticket orders.
• Input holds and comps into AudienceView (ticketing software).
• Update and maintain customer contact information to meet postal and internal addressing standards.
• Reconcile cash drawer and sales receipts from AudienceView.
• Provide box office reports for each performance to the Patron Services Coordinator.

Skills

Customer service

Hospitality

Reporting

Microsoft Office

AudienceView

Tools

AudienceView

Job description

New Hazlett Theater is seeking a Box Office Associate to support daily box office operations and provide exemplary customer service to patrons in person and over the phone. You will handle ticket orders, manages holds, updates contact information, and reconcile cash with AudienceView in a part-time, on-site role.

The position requires availability evenings and weekends, with roughly 20 hours per week. Prior experience with AudienceView is preferred, along with strong computer and communication