Box Office Manager - Customer Experience

Bushnell; Hartford (CT); On-site; USD 53,000 - 55,000; Full time

Job summary

Bushnell in Hartford, CT is seeking a reliable Box Office Associate to deliver exceptional customer service and manage ticketing operations. You will respond to patron inquiries, process orders by phone or in person, and maintain patron data in Salesforce with accuracy and courtesy.

The role requires familiarity with ticketing software, cash handling, and a strong ability to multitask during busy show times, including coordinating subscriptions and exchanges.

Qualifications

• High school graduate or equivalent with at least 2 years’ box office and customer service experience.
• Ability to multitask with multiple priorities and maintain composure under pressure.
• Strong communication and problem-solving skills with a customer-first orientation.

Responsibilities

• Handle financial responsibilities including deposits, end-of-day reports, and settlements.
• Provide exceptional customer service and accurate information to patrons.
• Manage off-site/remote ticketing ventures and relationships with arts organizations.
• Operate ticketing software and Salesforce to process orders and maintain patron data.
• Coordinate ticketing for interpreted performances with Front of House staff.
• Explain ticket rates, subscriptions, and upcoming events to guests; upsell where appropriate.

Skills

Customer service

Sales

Ticketing

Salesforce

Cash handling

Communication

Multitasking

Teamwork

Education

High school diploma or equivalent

Tools

Ticketing software

Payment processing systems

Job description

Bushnell in Hartford, CT is seeking a reliable Box Office Associate to deliver exceptional customer service and manage ticketing operations. You will respond to patron inquiries, process orders by phone or in person, and maintain patron data in Salesforce with accuracy and courtesy.

The role requires familiarity with ticketing software, cash handling, and a strong ability to multitask during busy show times, including coordinating subscriptions and exchanges.