Theatre Box Office Pro: Patron Experience & Service

ROME GROUP; Missouri; On-site; USD 17,000 - 25,000; Full time

Job summary

The Rep in the St. Louis region is seeking Box Office Associates for our audience services team. Representatives provide customer service to theatre patrons via phone and email and are key members of our audience services team.

Responsibilities include handling patron calls and emails about ticket sales and exchanges, ensuring timely responses, and delivering consistent messaging in all patron interactions.

Qualifications

• Experience in customer service and handling calls/emails is preferred.
• Ability to deliver consistent messaging to patrons.
• Strong communication and problem solving.

Responsibilities

• Responding to patron calls and emails for ticket sales, exchanges, questions and issues
• Ensuring all phone messages and emails from patrons are promptly answered
• Delivering consistent messaging in response to patron questions.

Skills

Customer service

Theatre knowledge

Job description

The Rep in the St. Louis region is seeking Box Office Associates for our audience services team. Representatives provide customer service to theatre patrons via phone and email and are key members of our audience services team.

Responsibilities include handling patron calls and emails about ticket sales and exchanges, ensuring timely responses, and delivering consistent messaging in all patron interactions.