Box Office Manager - Events & Guest Experience

California State University, Chico; California; Hybrid; USD 53,000 - 58,000; Full time

Job summary

San José State University is seeking an Administrative Support Coordinator II to lead on-site box office operations for events, recruit and train student assistants, and ensure smooth ticketing and customer service. You will manage ticket inventory, respond to patron inquiries, and coordinate with venues and campus departments while upholding ADA compliance and CSU policies.

This role offers a strong benefits package and opportunities to develop leadership skills within a busy university

Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents.
• Three (3) years of related office work experience.

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants.
• Build and maintain ticketing for events.
• Oversee ticket inventory and sales.
• Respond to patron inquiries by phone, email, online, and in person.
• Establish customer service standards focused on inclusive guest experience and ADA compliance.
• Reconcile ticket sales and oversee cash handling and deposits.
• Serve as a liaison with clients and event stakeholders.
• Provide on-site box office supervision for events.
• Coordinate staffing and event coverage.
• Collaborate with internal departments to support smooth event operations.

Skills

Interpersonal skills

Customer service

English writing

Professional communication

Training and mentoring

Staff scheduling

Ticketing systems

Cash handling

Venue operations

Microsoft Office

Education

High school diploma or equivalent

Three years of related office experience

Tools

VBO (Virtual Box Office)

VenueOps

When I Work

Job description

San José State University is seeking an Administrative Support Coordinator II to lead on-site box office operations for events, recruit and train student assistants, and ensure smooth ticketing and customer service. You will manage ticket inventory, respond to patron inquiries, and coordinate with venues and campus departments while upholding ADA compliance and CSU policies.

This role offers a strong benefits package and opportunities to develop leadership skills within a busy university