Box Office Lead: Guest Experience & Events

San Jose State University; San Jose (CA); On-site; USD 57,000 - 76,000; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University is seeking a Box Office Supervisor for the Hammer Theatre to oversee box office operations, including ticketing, customer service, and financial reporting. The role also entails hiring, training, and scheduling student assistants to ensure ADA-compliant, high-quality guest experiences.

Responsibilities include staffing, revenue reconciliation, client liaison, and on-site supervision during events, with collaboration across departments to support smooth operations at the

Qualifications

• Completion of a high school program or equivalent
• Three years of related office work experience

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and in person
• Establish customer service standards for a high-quality guest experience
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

Skills

Customer service

Supervision

Ticketing

Staff training

Cash handling

Office coordination

Microsoft Office

Communication

VBO

VenueOps

Education

High school diploma

Tools

VBO (Virtual Box Office)

VenueOps

When I Work

Job description

San José State University is seeking a Box Office Supervisor for the Hammer Theatre to oversee box office operations, including ticketing, customer service, and financial reporting. The role also entails hiring, training, and scheduling student assistants to ensure ADA-compliant, high-quality guest experiences.

Responsibilities include staffing, revenue reconciliation, client liaison, and on-site supervision during events, with collaboration across departments to support smooth operations at the