Box Office Supervisor

The California State University; California; Hybrid; USD 53,000 - 58,000; Full time

Job summary

San José State University is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, and event support. You will hire, train, and schedule student assistants and ensure ADA compliant, high-quality guest experiences.

Responsibilities include managing ticketing systems and inventory, responding to patron inquiries, and supervising on-site box office operations for events, with collaboration across internal departments.

Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents.
• Three (3) years of related office work experience.

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants.
• Build and maintain ticketing for events.
• Oversee ticket inventory and sales.
• Respond to patron inquiries by phone, email, online, and in person.
• Establish customer service standards focused on ADA compliance and guest experience.
• Reconcile ticket sales and oversee cash handling and deposits.
• Coordinate staffing and event coverage across departments.

Skills

Customer service

Ticketing

Cash handling

Staff supervision

Communication

Team leadership

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree (preferred: performing arts, hospitality or business)

Tools

VBO (Virtual Box Office)

VenueOps

When I Work

Microsoft Office

Job description

Job no: 560726

Work type: Staff

Location: San José

Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

The Hammer Theatre is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

Key Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and in person
• Establish customer service standards focused on a high-quality, inclusive guest experience and ADA compliance
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as a liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

Knowledge, Skills & Abilities

• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Thorough knowledge of English grammar, punctuation, and spelling
• Ability to interface with clients, patrons, and colleagues in a professional, collegial manner
• Demonstrates ability to communicate, coordinate, and execute optimal customer service initiatives. Expected to maintain, monitor and guide ongoing ticket seller training
• Demonstrates ability to persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers
• Demonstrates an ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting.
• Excellent time management skills with a proven ability to meet deadlines
• Prioritizes and sets deadlines for one’s own work
• Strong supervisory and leadership skills
• Knowledge of box office ticketing systems, preferably VBO (Virtual Box Office)
• Experience with event management software such as VenueOps, When I Work
• Experience in cash handling
• Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
• Ability to sell tickets from an online, cloud based ticketing system, either in person or over the phone
• Knowledge of performing arts venues front-of-house operations

Required Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents
• Three (3) years of related office work experience

Preferred Qualifications

• Undergraduate degree in performing arts, hospitality or business
• One (1) to Three (3) years’ experience working in a presenting or university theatre environment
• Experience with VBO ticketing system

Compensation

Classification: Administrative Support Coordinator II
Anticipated Hiring Range: $4,727/month - $5,219/month (Step 5 – Step 10)
CSU Salary Range: $4,367/month - $6,362/month (Step 1 – Step 20)

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary .

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Officeor report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised: Aug 24 2026 Pacific Daylight Time
Applications close: