Box Office Supervisor

San José State University; San Jose (CA); On-site; USD 53,000 - 58,000; Full time

Job summary

San José State University's Hammer Theatre seeks a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and student staff management.

The role requires experience with ticketing systems (VBO) and event software; candidates should have strong leadership and communication skills, plus cash handling experience. This on-site position offers CSU benefits and opportunities to work with university events.

Qualifications

• Completion of a high school program or equivalent.
• Three years of related office work experience.
• Experience with ticketing and event management software.
• Strong customer service and communication skills.
• Ability to train and supervise student staff.

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants.
• Build and maintain ticketing for events.
• Oversee ticket inventory and sales.
• Respond to patron inquiries by phone, email, online, and in person.
• Establish customer service standards focused on a high-quality, inclusive guest experience and ADA compliance.
• Reconcile ticket sales and oversee cash handling and deposits.
• Serve as a liaison with clients and event stakeholders.
• Provide on-site box office supervision for events.
• Coordinate staffing and event coverage.
• Collaborate with internal departments to support smooth event operations.

Skills

Customer service

Excellent communication

Cash handling

Ticketing systems

ADA compliance

Leadership

Staff training

MS Office

Education

High school diploma or equivalent

Tools

VBO (Virtual Box Office)

VenueOps

When I Work

Microsoft Office

Job description

Job no: 560726
Work type: Staff
Location: San José
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time

Job Summary

The Hammer Theatre is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, event support, and the hiring, training, and scheduling of student assistants.

Key Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants
• Build and maintain ticketing for events
• Oversee ticket inventory and sales
• Respond to patron inquiries by phone, email, online, and in person
• Establish customer service standards focused on a high-quality, inclusive guest experience and ADA compliance
• Reconcile ticket sales and oversee cash handling and deposits
• Serve as a liaison with clients and event stakeholders
• Provide on-site box office supervision for events
• Coordinate staffing and event coverage
• Collaborate with internal departments to support smooth event operations

Knowledge, Skills & Abilities

• Excellent interpersonal and customer service skills
• Excellent verbal and written communication skills
• Thorough knowledge of English grammar, punctuation, and spelling
• Ability to interface with clients, patrons, and colleagues in a professional, collegial manner
• Demonstrates ability to communicate, coordinate, and execute optimal customer service initiatives. Expected to maintain, monitor and guide ongoing ticket seller training
• Demonstrates ability to persuasively and effectively communicate in writing, in person, by telephone or by email with external and internal customers
• Demonstrates an ability to effectively listen, speak, and interact in a tactful and persuasive manner in both a work and public setting.
• Excellent time management skills with a proven ability to meet deadlines
• Prioritizes and sets deadlines for one’s own work
• Strong supervisory and leadership skills
• Knowledge of box office ticketing systems, preferably VBO (Virtual Box Office)
• Experience with event management software such as VenueOps, When I Work
• Experience in cash handling
• Proficient in Microsoft Applications (Outlook, PowerPoint, Word, Excel)
• Ability to sell tickets from an online, cloud based ticketing system, either in person or over the phone
• Knowledge of performing arts venues front‑of‑house operations

Required Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents
• Three (3) years of related office work experience

Preferred Qualifications

• Undergraduate degree in performing arts, hospitality or business
• One (1) to Three (3) years’ experience working in a presenting or university theatre environment
• Experience with VBO ticketing system

Compensation

Classification: Administrative Support Coordinator II
Anticipated Hiring Range: $4,727/month - $5,219/month (Step 5 – Step 10)
CSU Salary Range: $4,367/month - $6,362/month (Step 1 – Step 20)
San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in‑person program or activity (on- or off‑campus) operated or controlled by the University follow COVID‑19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [e-mail].

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.
The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.
SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)
All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Education Code 89521 Requirements:

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they commit sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety‑related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [e-mail].

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on‑campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [e-mail].

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authorities. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Advertised: August 24, 2026 (9:00 AM) Pacific Daylight Time
Applications close: Open until filled