Box Office Lead & Event Operations

The California State University; California; Hybrid; USD 53,000 - 58,000; Full time

Job summary

San José State University is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, and event support. You will hire, train, and schedule student assistants and ensure ADA compliant, high-quality guest experiences.

Responsibilities include managing ticketing systems and inventory, responding to patron inquiries, and supervising on-site box office operations for events, with collaboration across internal departments.

Qualifications

• Completion of a high school program, technical/vocational program, or their equivalents.
• Three (3) years of related office work experience.

Responsibilities

• Recruit, hire, train, schedule, and mentor student box office assistants.
• Build and maintain ticketing for events.
• Oversee ticket inventory and sales.
• Respond to patron inquiries by phone, email, online, and in person.
• Establish customer service standards focused on ADA compliance and guest experience.
• Reconcile ticket sales and oversee cash handling and deposits.
• Coordinate staffing and event coverage across departments.

Skills

Customer service

Ticketing

Cash handling

Staff supervision

Communication

Team leadership

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Bachelor’s degree (preferred: performing arts, hospitality or business)

Tools

VBO (Virtual Box Office)

VenueOps

When I Work

Microsoft Office

Job description

San José State University is seeking a Box Office Supervisor to oversee box office operations, including ticketing, customer service, financial reporting, and event support. You will hire, train, and schedule student assistants and ensure ADA compliant, high-quality guest experiences.

Responsibilities include managing ticketing systems and inventory, responding to patron inquiries, and supervising on-site box office operations for events, with collaboration across internal departments.