Box Office Ticket Agent — Live Events (Part-Time)

DCU Center; Worcester (MA); Hybrid; USD 22,000 - 26,000; Part time

Job summary

The DCU Center in Worcester, MA is seeking a Part-Time Box Office Ticket Seller to provide friendly guest service and accurate ticket sales. You will handle cash, process will-call and reservations, and support box office operations during events.

Ideal candidates have a HS diploma and 6 months to 1 year of customer service or cash handling experience, with willingness to work evenings, weekends, and holidays. Prior box office experience is a plus.

Qualifications

• Six months to one year of customer service, cash handling, retail, hospitality, or related experience.
• Must be at least 18 years of age.
• Preferred box office or guest services experience.
• Experience using computerized ticketing or point-of-sale systems.

Responsibilities

• Sell tickets for events using the venue's computerized ticketing system.
• Open and close ticket windows in accordance with established procedures.
• Deliver exceptional customer service by assisting guests promptly, professionally, and courteously.
• Respond to guest inquiries regarding events, ticket availability, pricing, seating, and venue information.
• Process ticket sales accurately while maintaining proper cash-handling procedures.
• Balance daily cash drawer, reconcile ticket sales, and submit cash and documentation for audit.
• Maintain accurate counts of ticket inventory, including hard tickets and computerized ticket sales.
• Process will-call orders and reserved ticket requests according to established procedures.
• Assist with ticket reservations made by telephone or other approved methods.
• Perform routine clerical and administrative duties related to box office operations.
• Work independently while following established policies, procedures, and customer service standards.
• Support other box office functions and perform additional duties as assigned.

Skills

Customer service

Cash handling

Data entry

Attention to detail

Verbal communication

Organization

Problem solving

Teamwork

English proficiency

Education

High School Diploma or GED

Tools

POS systems

Ticketing software

Job description

The DCU Center in Worcester, MA is seeking a Part-Time Box Office Ticket Seller to provide friendly guest service and accurate ticket sales. You will handle cash, process will-call and reservations, and support box office operations during events.

Ideal candidates have a HS diploma and 6 months to 1 year of customer service or cash handling experience, with willingness to work evenings, weekends, and holidays. Prior box office experience is a plus.