Box Office Manager

City Of Collinsville; Collinsville (IL); On-site; USD 21,000 - 26,000; Part time

Job summary

City Of Collinsville is seeking a part-time Box Office Manager to oversee staffing, cash handling, and customer inquiries for public shows at the Gateway Center. The role requires strong technical proficiency and the ability to coordinate promotions staff and box office procedures.

The position reports to the Assistant Director of Gateway Center and entails supervising staff, maintaining reports, reconciling bank drawers, and ensuring compliant box office controls.

Qualifications

• Experience with customer service and cash detail.
• Computer experience.
• Must be available to work evenings and weekends, with at least 2 weeks' notice.

Responsibilities

• Staffing ticket sellers, ticket takers, ushers etc. for events that are utilizing the Box Office.
• Obtaining bankroll, setting up cash drawers, and monitoring the drawers throughout the event.
• Supervises the sellers, takers, ushers etc. during the hours that the Box Office is open and provides relief for breaks and lunches.
• Monitor and assist with ticket sales when necessary.
• Reconciles bank drawers at end of show and provides appropriate event and settlement summaries/reports.
• Acts as liaison with show promoters, updating ticket counts throughout event.
• Courteously and efficiently manage Box Office and event inquiries.
• Monitor Box Office supplies and communicates with the Assistant Director accordingly.
• Create & maintain reports for all box office events.
• Ensure proper controls and box office procedures are always followed (i.e., cash transport, cash draw reconciliation).
• Oversee all training for box office staff.
• And, as otherwise, instructed by Assistant Director/Director of Gateway Center.

Skills

Customer service

Cash handling

Computer skills

Evenings/weekends

Job description

The Box Office Manager is responsible for varied and multiple tasks associated with managing a box office during public shows. This position requires flexibility, adaptability to instructions, customer courtesy, attention to detail, and possessing strong technical proficiency. The Box Office Manager reports to the Assistant Director of Gateway Center.

Job Responsibilities:

• Responsible for staffing ticket sellers, ticket takers, ushers etc. for events that are utilizing the Box Office.
• Responsible for obtaining bankroll, setting up cash drawers, and monitoring the drawers throughout the event.
• Supervises the sellers, takers, ushers etc. during the hours that the Box Office is open and provides relief for breaks and lunches.
• Monitor and assist with ticket sales when necessary.
• Reconciles bank drawers at end of show and provides appropriate event and settlement summaries/reports.
• Acts as liaison with show promoters, updating ticket counts throughout event.
• Courteously and efficiently manage Box Office and event inquiries.
• Monitor Box Office supplies and communicates with the Assistant Director accordingly.
• Create & maintain reports for all box office events.
• Ensure proper controls and box office procedures are always followed (i.e., cash transport, cash draw reconciliation).
• Oversee all training for box office staff.
• And, as otherwise, instructed by Assistant Director/Director of Gateway Center.

Qualifications:

• Experience with customer service and cash detail
• Computer experience
• Must be available to work evenings and weekends, with at least 2 weeks' notice

Classification: Part-Time - $17/hour, currently 125 working hours annually.