Event & Guest Experience Manager - VPAC

Cypress-Fairbanks ISD; Cypress (TX); On-site; USD 69,000 - 84,000; Full time

Job summary

Cypress-Fairbanks ISD in Cypress, TX seeks a VPAC Front-of-House Manager to lead guest services for the Visual & Performing Arts Center, coordinating event readiness and supervising staff during district and external events.

You will work across operations, ticketing, concessions, and event coordination to ensure seamless execution, maintain high service standards, and provide on-site leadership as MOD when assigned.

Qualifications

• Bachelor’s degree preferred (Business, Hospitality, Event Management, or related field).
• Equivalent combination of education and experience may be considered.
• Strong leadership, customer service, and organizational skills.
• Ability to manage multiple events and priorities simultaneously.
• Knowledge of event operations, front-of-house procedures, and venue management.
• Ability to read event diagrams, BEOs, and room layouts.
• Proficiency in Microsoft Office; scheduling software experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Coordinate front-of-house operations for VPAC events.
• Review event details, staffing plans, and operational needs prior to events.
• Conduct event walkthroughs to ensure setup accuracy and readiness.
• Assist with scheduling and communication of event details to departments.
• Ensure staffing, equipment, and service needs are met prior to event start.
• Oversee ushers, ticketing, and front-of-house staff.
• Serve as lead on-site guest services contact during events.
• Ensure adherence to customer service standards and district policies.
• Train, mentor, and evaluate front-of-house staff.
• Provide high-quality customer service to patrons, clients, staff, and promoters.
• Liaise between clients, internal departments, and event staff.
• Resolve guest concerns and service issues professionally.
• Maintain a welcoming, safe, and accessible environment for patrons.
• Assist with production meetings and planning sessions.
• Support coordination of staffing needs and event timelines.
• Collaborate on execution strategies with event coordinators.

Skills

Leadership

Customer Service

Organizational Skills

Event Operations

Venue Management

Communication

Problem Solving

Microsoft Office

Scheduling Software

Education

Bachelor’s degree preferred

Equivalent combination of education and experience

Tools

Microsoft Office

Scheduling Software

Job description

Primary Purpose

Provide leadership and oversight of front-of-house operations for the Visual & Performing Arts Center (VPAC). This position is responsible for coordinating event readiness, supervising guest services staff, and ensuring a high level of customer service for all events. Serves as a key liaison between operations, ticketing, concessions, and event coordination teams to ensure seamless execution of district and external events.

Qualifications

Education/Certification

• Bachelor’s degree preferred (Business, Hospitality, Event Management, or related field)
• Equivalent combination of education and experience may be considered

Special Knowledge/Skills

• Strong leadership, customer service, and organizational skills
• Ability to manage multiple events and priorities simultaneously
• Knowledge of event operations, front-of-house procedures, and venue management
• Ability to read event diagrams, BEOs, and room layouts
• Proficiency in Microsoft Office; scheduling software experience preferred
• Strong communication and problem-solving skills

Experience

• Minimum of two (2) years of experience in event operations, guest services, or hospitality
• Experience in theaters, arenas, performing arts centers, or similar venues preferred

Terms Of Employment

244 days

Work schedule includes nights, weekends, holidays, and early mornings as required by events.

Salary

BA 5 - $76,329

Salary Range (based on experience) as set by the Board of Trustees.

Essential Functions

Event Coordination & Operations

• Coordinate front-of-house operations for multiple VPAC events
• Review event details, staffing plans, and operational needs prior to events
• Conduct event walkthroughs to ensure accuracy of setup, signage, and readiness
• Assist with scheduling and communication of event details to departments
• Ensure all staffing, equipment, and service needs are met prior to event start

Front of House Leadership

• Oversee and direct ushers, ticketing staff, and front-of-house support personnel
• Serve as lead on-site contact for guest services during events
• Ensure adherence to customer service standards and district policies
• Training, mentoring, and evaluating front-of-house staff

Guest Services & Client Relations

• Provide high-quality customer service to patrons, clients, district staff, and promoters
• Serve as liaison between clients, internal departments, and event staff
• Resolve guest concerns, complaints, and service issues in a professional manner before, during, or after events.
• Maintain a welcoming, safe, and accessible environment for all patrons

Event Planning Support

• Participate in production meetings and planning sessions
• Assist with event logistics, room layouts, and operational planning
• Support coordination of staffing needs and communication of event timelines
• Collaborate with event coordinators and management on execution strategies

Ticketing, Accessibility & Venue Coordination

• Work with box office staff to support ticketing operations and ADA accommodations
• Ensure accessible seating and services are properly coordinated
• Support will-call, entry operations, and patron flow as needed

Event Day Oversight (MOD Responsibilities)

• Serve as Manager on Duty (MOD) during events as assigned
• Monitor event operations and adjust staffing or workflow as needed
• Ensure compliance with safety, security, and emergency procedures
• Maintain oversight from pre-event setup through post-event breakdown

Additional Duties

• Assist in developing and maintaining front-of-house procedures and standards
• Support revenue-generating activities by enhancing guest experience and repeat business
• Assist with reporting, billing coordination, or administrative tasks as needed
• Perform other duties as assigned

Supervisory Responsibilities

• Direct supervision of part-time front-of-house staff (ushers, ticketing, guest services)
• Provide leadership, training, and evaluation support

Tools/Equipment Used

Standard office equipment, radios, ticket scanners, scheduling/event software

Posture

Standing and walking for extended periods; occasional sitting

Motion

Frequent walking, bending, reaching, and lifting

Lifting

Ability to lift up to 50 pounds

Environment

Indoor and outdoor event settings; high-volume crowd environments

Mental Demands

Work with frequent interruptions; maintain emotional control under stress; manage multiple priorities

Notice To Trs Retirees

Work hour restrictions may apply. Contact TRS at 1-800-223-8778 for guidance.