Box Office Leader: Build a Next-Gen Ticketing Experience

Colburn School; Los Angeles (CA); On-site; USD 68,000 - 78,000; Full time

Job summary

The Colburn School in Los Angeles is building a centralized box office operation to support its expanding performance and rental activity. The Box Office Manager will implement systems, policies, and guest services to ensure a seamless audience experience across venues and events.

This entrepreneurial role requires leadership, hands-on management, and a commitment to service as you oversee ticketing, reporting, and staff development while collaborating with Finance, Marketing, and Events.

Qualifications

• Minimum five years of ticketing/box office leadership in a multi-venue arts organization or similar venue.
• Experience administering an enterprise-level ticketing platform (Spektrix, Tessitura, Ticketmaster, AudienceView, PatronManager, or comparable).
• Strong customer service, communication, and interpersonal skills.
• Experience hiring, training, supervising, and scheduling staff in a customer service or ticketing environment.
• Proficiency with Microsoft Office, including Excel; solid reporting ability.
• Evenings, weekends, and holidays work hours required.

Responsibilities

• Administer Spektrix including event setup, seating configurations, pricing, reporting, and user administration.
• Ensure accuracy of ticket buyer records and integrity of the ticketing database.
• Prepare ticket sales, attendance reports, forecasts, and other management reports.
• Coordinate with Finance and Rentals for ticket settlements, reconciliation, and revenue reporting.
• Oversee box office operations across Colburn venues and offsite venues as needed.
• Establish and enforce box office policies and procedures.
• Build a customer-service focused team for a welcoming environment.
• Recruit, train, supervise, schedule, and evaluate box office staff.
• Manage ticket sales transactions, exchanges, and promotions.

Skills

Customer service

Communication

Staff management

Training staff

Organizational skills

Analytical skills

Collaboration across departments

Excel proficiency

Time management

Evenings/weekends availability

Tools

Spektrix

Tessitura

Ticketmaster

AudienceView

PatronManager

Job description

The Colburn School in Los Angeles is building a centralized box office operation to support its expanding performance and rental activity. The Box Office Manager will implement systems, policies, and guest services to ensure a seamless audience experience across venues and events.

This entrepreneurial role requires leadership, hands-on management, and a commitment to service as you oversee ticketing, reporting, and staff development while collaborating with Finance, Marketing, and Events.