Box Office Supervisor

University of Pennsylvania; Philadelphia (Philadelphia County); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Retirement plans

Flexible work hours

Employee discounts

Job summary

University of Pennsylvania's Penn Live Arts seeks a Box Office Supervisor to manage box office operations part-time (17.5–30 hours/week). You will handle ticketing, supervise staff, and coordinate events and rentals with various departments. Evening and weekend availability is required to ensure exceptional customer service.

The role involves collaboration with Marketing, Front of House, and Artistic teams, with a focus on accurate transactions, staff leadership, and event support.

Qualifications

• High School diploma and 2–3 years of experience or equivalent.
• BA/BS degree preferred where applicable.
• Experience with performing arts ticketing and customer service.

Responsibilities

• Serve as Box Office manager on duty during performances on a rotational basis.
• Process ticketing transactions via Tessitura and telephone.
• Supervise box office staff and assist with hiring, training, and scheduling.
• Communicate event information to staff and support sales teams.
• Support subscription renewals and reconcile petty cash and payments.

Skills

Customer service

Supervisory experience

Communication skills

Attention to detail

Education

High School Diploma/GED

BA/BS preferred

Tools

Tessitura

Job description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Box Office Supervisor

Job Profile Title

Supervisor A

Job Description Summary

The Box Office Supervisor is a part-time position (approximately 17.5-30 hours per week) and is responsible for providing excellent customer service and fostering a professional atmosphere within the Box Office. The position will be required to manage the box office during show times on a rotational basis.

Job Description

Job Responsibilities

• Serve as Box Office manager on duty during performances on an as needed, rotational basis.
• Accurately process ticketing transactions on the telephone, or via written communications using Tessitura software.
• Model excellent customer service to work-study employees and demonstrate poise in patron interactions.
• Assist with hiring, training and scheduling of box office staff.
• Disseminate event information to the box office staff on a regular basis regarding specific show and rental events.
• Provide support to the Ticket Sales Associates on Box Office policies and procedures.
• Supervise Box Office and serve as manager on duty in the absence of the Box Office Manager.
• Assist in ticketing for children’s performances (Children’s Festival and Student Discovery) in collaboration with Artistic and Education Manager, and in rental events in collaboration with the Business Development Manager and Front of House Manager.
• Assist with subscription renewal process, in collaboration with the Marketing Department.
• Adhering to the University and Penn Live Arts Box Office policies, assist with daily reconciliation of petty cash, credit card transactions and cash deposits.
• Assist Box Office’s role in student performances, including meetings, creating performances within Tessitura, overseeing student performance deadlines, and collaborating with Front of House and Production for student performance details.
• Other duties and responsibilities as assigned.

Qualifications

• High School Grad/GE Degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Training beyond High School is required; BA/BS preferred.
• Knowledge of sales and performing arts administration.
• Box Office sales customer service experience preferred.
• Knowledge of Tessitura is strongly preferred.
• At least one year of supervisory or leadership experience preferred.
• Ability to work evenings and weekends as needed. Excellent communication and motivational skills. Meticulous attention to detail. Superior organizational skills. Friendly, enthusiastic, and courteous demeanor. Strong computer skills, including Excel, Word, Outlook, and Google Drive. Judicious conflict-resolution skills.

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Penn Live Arts

Pay Range

$19.32 - $20.15 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin(including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protectedunder applicable federal, state or local law.

Special Requirements

Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life : Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefitsto protect you and your family’s health and welfare.

• Retirement :Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work :Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.

• Long-Term Care Insurance :In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.

• Wellness and Work-life Resources : Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.

• University Resources :As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.

• Discounts and Special Services : From arts and entertainment to transportation and mortgages, you’ll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.

• Flexible Work Hours :Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.