Lead Box Office & Ticketing Operations

Boise State University; Boise, Northern (ID, KY); Hybrid; USD 61,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

Vacation days

University retirement contributions

Health insurance

Tuition fee waiver

Job summary

Boise State University in Boise, Idaho, is seeking a Box Office Manager to supervise operations, manage events with ticketing software, and oversee daily ticket sales across multiple venues.

You will build events in Ticketmaster platforms, monitor inventory, manage seat holds and pricing campaigns, and supervise student staff and full‑time personnel, including nights and weekends. A Bachelor's degree and 2 years of experience in ticketing or equivalent is required.

Qualifications

• Bachelor’s degree and 2 years of experience or equivalent professional experience.
• Three years as a Box Office Manager or ticketing representative.
• Two years with Ticketmaster platforms, HOST, EMT and TM1 knowledge.
• Experience with stadium/arena ticket builds, operations, and CAD for ISMs.
• Experience hiring, scheduling, and managing staff.

Responsibilities

• Manage concert and live entertainment ticket operations across department facilities from start to finish.
• Build events, monitor inventory, manage seat holds/releases, and time-based pricing via Ticketmaster.
• Coordinate campaigns and ensure cash handling and system controls compliance.
• Supervise, train, and schedule staff, including students and part-time workers.
• Maintain vendor and stakeholder relations; support contracts and RFPs.
• Reconcile sales reports and deposits with Athletics Business Office.

Skills

Box office operations

Staff supervision

Customer service

Event coordination

Financial controls

Evening/weekend availability

Education

Bachelor's degree

2 years experience or equivalent

Tools

Ticketmaster

HOST

EMT

TM1

Job description

Boise State University in Boise, Idaho, is seeking a Box Office Manager to supervise operations, manage events with ticketing software, and oversee daily ticket sales across multiple venues.

You will build events in Ticketmaster platforms, monitor inventory, manage seat holds and pricing campaigns, and supervise student staff and full‑time personnel, including nights and weekends. A Bachelor's degree and 2 years of experience in ticketing or equivalent is required.