Box Office

Elevate Entertainment Group; San Marcos (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Movie discounts

Attraction discounts

Food & Beverage discounts

Job summary

Elevate Entertainment Group is seeking a Box Office Attendant to be the first point of contact for guests at our Austin-area venues. You will sell tickets, provide information on events and seating, and deliver outstanding guest service.

You will manage will call, process discounts, and balance the cash drawer while coordinating with ushers and concessions to ensure a great guest experience.

Qualifications

• High school diploma or equivalent preferred.
• Must be at least 16 years of age.
• Availability to work during holidays, nights, and weekends with increased hours during peak times.
• Some locations may require Food Handler and State Alcohol Certifications.

Responsibilities

• Sell tickets for events, shows, and attractions using the box office system; handle cash and credit transactions.
• Greet guests, answer questions about showtimes, pricing, seating options, and assist with special requests.
• Manage the will call window; organize and distribute tickets efficiently.
• Inform guests about promotions, discounts, and special offers; apply discounts as needed.
• Address guest concerns and escalate issues to management when required.
• Balance cash drawer and maintain accurate transaction records at end of shift.
• Collaborate with ushers and concession staff to ensure a seamless guest experience.
• Maintain a clean, organized, up-to-date box-office area and marketing signage.

Skills

Hospitality

Customer service

Teamwork

Under pressure

Education

High school diploma

Tools

Ticketing system

Cash handling

Job description

About Us

Austin-based Elevate Entertainment Group creates boundary-pushing entertainment destinations that connect people through the power of shared experiences. The Elevate Entertainment Group portfolio of brands includes EVO Cinemas, EVO Entertainment, and Elevate Rewards. The organization offers a broad slate of activities including movies, bowling, games, and private event hosting. Guests can enjoy refined food and beverages from their scratch kitchens and bars while immersing themselves in a variety of entertainment options for everyday fun.

Job Description

The Box Office Attendant at Elevate Entertainment Group, you will be the first point of contact for guests. Your primary responsibilities will include selling tickets, providing information about events and attractions, and delivering excellent guest service.

Responsibilities include but are not limited to:

• Sell tickets for various events, shows, and attractions using the box office ticketing system, ensuring proper handling of cash and credit card transactions.
• Provide guest with a warm welcome and answer inquiries about showtimes, pricing, and seating options, and assist with any special needs or other requests.
• Effectively manage the will call window, ensuring tickets are organized and distributed efficiently to guests.
• Inform guests about current promotions, discounts, and special offers, applying discounts and promotions as needed.
• Professionally address and resolve guest concerns and complaints, escalating issues to management when necessary.
• Maintain accurate records of transactions, ticket sales, and guest interactions and ensure cash drawer is balanced accurately at the end of each shift.
• Work closely with other cast members, including ushers and concession staff, to ensure a seamless guest experience.
• Maintain a presentable, clean, and organized box-office environment, ensuring current up-to-date marketing materials and signage are showcased
• Performs other related duties and tasks as necessary or assigned.

Skills + Abilities included but are not limited to:

• Exhibit hospitality-minded attitude; friendly, outgoing, guest focused.
• Able to take direction and work together as a team.
• Able to work calmly and execute job duties effectively under pressure.

Education + Experience + Requirements:

• High school diploma or equivalent preferred
• Must be at least 16 years of age
• Availability to work during holidays, nights, and weekends with increased hours during peak times
• Some locations may require Food Handler and State Alcohol Certifications

Physical Requirements:

• Prolonged periods of standing, walking, climbing stairs
• Must be able to lift 50 pounds at times
• Must be able to work in an environment with loud noise, flashing lights and repetitive motion
• Competitive Pay and Growth
• Cast Member Perks - discounts on Movies, Attractions, and F&B!

Elevate Entertainment Group is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.