Box Office Guest Experience Agent – Honolulu (Part-Time)

Cirque du Soleil; Honolulu (HI); On-site; USD 22,000 - 31,000; Part time

Job summary

Cirque du Soleil in Honolulu is seeking a part-time Ticket Agent to join the Box Office for AUANA. You will deliver world-class customer service, explain pricing and seating, and assist guests with ticketing in a fast-paced, upbeat setting.

Responsibilities include processing ticket and merchandise sales, supporting group reservations, and maintaining up-to-date knowledge of Cirque policies. You will balance cash, answer questions, and help ensure smooth guest entry in a first-of-its-kind

Qualifications

• Experience in customer service within ticketing or live entertainment.
• Familiarity with Outbox or similar ticketing systems.
• Ability to learn ticketing software and handle complex information.
• Ability to work in a loud environment.
• Professional appearance and courteous demeanor.
• Strong attention to detail and speed under pressure.
• Fluent English; additional languages are a plus.
• Proof of legal work status in the United States.

Responsibilities

• Process merchandise and ticket sales and VIP upsells.
• Assist with group reservations and will call.
• Build customer accounts in Outbox.
• Balance cash drawer and accept various tender types.
• Provide accurate information about AUANA and Cirque shows.
• Resolve guest issues and escalate when needed.
• Maintain up-to-date knowledge of ticketing policies.

Skills

Customer service

Ticketing platform

Ticketing software

Loud environments

Professional appearance

Customer service standards

Attention to detail

Team player

Flexible shifts

Work authorization

Tools

Outbox

Job description

Cirque du Soleil in Honolulu is seeking a part-time Ticket Agent to join the Box Office for AUANA. You will deliver world-class customer service, explain pricing and seating, and assist guests with ticketing in a fast-paced, upbeat setting.

Responsibilities include processing ticket and merchandise sales, supporting group reservations, and maintaining up-to-date knowledge of Cirque policies. You will balance cash, answer questions, and help ensure smooth guest entry in a first-of-its-kind