Part-Time Box Office Ticket Agent - Bilingual

ASM Global Group; San Juan (PR); On-site; USD 17,000 - 22,000; Part time

Job summary

Legends Global in San Juan, PR is seeking a Part-Time Ticket Seller for Coca-Cola Music Hall. The role handles single ticket sales, exchanges, and provides event information at the box office, acting as a liaison between clients and the venue.

Responsibilities include greeting customers, managing ticket inventory, resolving issues, and supporting the Box Office team. Proficiency with Microsoft Office and basic card processing is expected; weekend shifts are typical.

Qualifications

• High school diploma or equivalent; diploma preferred.
• Proven experience in customer service and computer operations.

Responsibilities

• Greet and assist the public courteously in person.
• Accurately manage and account for ticket inventory.
• Assist customers with ticketing issues and resolve complaints.
• Maintain professional relationships with co-workers, clients, and the public.
• Support the Box Office Manager and Team Leader with additional duties as needed.
• Adhere to all Box Office policies and procedures.
• Assist customers with Will Call tickets for events.
• Provide accurate information regarding events, tickets, and upcoming schedules in person or over the phone.
• Reconcile card transaction balances and receipts with the Team Leader or Manager at the end of each shift.
• Operate event scanners with basic proficiency.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Problem solving

Multitasking

ADA knowledge

Education

High school diploma

Tools

Ticketera

Vivenue

Microsoft Excel

Microsoft Word

Job description

Legends Global in San Juan, PR is seeking a Part-Time Ticket Seller for Coca-Cola Music Hall. The role handles single ticket sales, exchanges, and provides event information at the box office, acting as a liaison between clients and the venue.

Responsibilities include greeting customers, managing ticket inventory, resolving issues, and supporting the Box Office team. Proficiency with Microsoft Office and basic card processing is expected; weekend shifts are typical.