Box Office Agent - Elevate Guest Experience

V Theater Group LLC; Nevada; On-site; USD 21,000 - 28,000; Full time

Job summary

V Theater Group LLC seeks a friendly Box Office Agent to provide excellent guest service at the theater box office. You will assist guests with reservations, process orders, and handle payments while maintaining accuracy in the ticketing system. Candidates should have strong communication, be able to multitask in a busy venue, and work as part of a team.

Experience with electronic ticketing is preferred. This role requires standing for long periods and the ability to manage high-volume

Qualifications

• Experience with electronic ticketing systems.
• 2+ years in a box office or concierge role.
• Experience in customer service.
• 1+ years of ticket auditing experience preferred.

Responsibilities

• Assist guests at the box office with reservations and orders.
• Input reservations/orders into the ticketing system.
• Promote upgrades on every order.
• Handle scanning, ticket taking, and theater check-in.
• Answer reservations and questions via phone.
• Perform ticket auditing and reporting discrepancies.
• Maintain and update customer records.
• Follow opening/closing procedures.

Skills

Customer service

Communication skills

Multitasking

Team player

Professional demeanor

Conflict resolution

Education

High school diploma or equivalent

Tools

Ticketing system

Job description

V Theater Group LLC seeks a friendly Box Office Agent to provide excellent guest service at the theater box office. You will assist guests with reservations, process orders, and handle payments while maintaining accuracy in the ticketing system. Candidates should have strong communication, be able to multitask in a busy venue, and work as part of a team.

Experience with electronic ticketing is preferred. This role requires standing for long periods and the ability to manage high-volume