Box Office Guest Experience Agent – Hawaii (Part-Time)

Cirque du Soleil Entertainment Group; Honolulu (HI); On-site; USD 22,000 - 31,000; Part time

Job summary

Cirque du Soleil Entertainment Group in Honolulu, Hawai‘i, seeks a Ticket Agent for the AUANA show. This part-time box office role focuses on delivering world-class guest service, guiding guests on pricing, seating options, and show details, while handling merchandise and ticket sales with care.

The ideal candidate is outgoing, reliable, and capable of working in a fast-paced environment. English fluency is required; Japanese is a plus. The position is on-site in Hawai‘i.

Qualifications

• Previous customer service experience in a ticketing, live entertainment, or similar work environment.
• Knowledge of Outbox or other similar ticketing platform.
• Ability to learn ticketing software and retain a high level of complex information.

Responsibilities

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests.
• Assist sales department with group reservation inquiries, bookings, group check ins and will call.
• Build Customer Accounts in Outbox with accurate guest information.
• Utilize and balance a cash drawer and ticket sales with various tender types.
• Provide educated answers to guest questions and furnish details about the AUANA show and Cirque du Soleil facilities.
• Resolve guest issues within scope of authority and elevate to supervisor as necessary.
• Maintain knowledge of Cirque ticketing policies and purchase agreements.
• Promote customer service, sales, and safety in the box office.

Skills

Customer service

Outbox

Ticketing software

English fluency

Japanese (asset)

Tools

Outbox system

Job description

Cirque du Soleil Entertainment Group in Honolulu, Hawai‘i, seeks a Ticket Agent for the AUANA show. This part-time box office role focuses on delivering world-class guest service, guiding guests on pricing, seating options, and show details, while handling merchandise and ticket sales with care.

The ideal candidate is outgoing, reliable, and capable of working in a fast-paced environment. English fluency is required; Japanese is a plus. The position is on-site in Hawai‘i.