Box Office Ticket Agent – Hawaii (Part-Time)

Cirque du Soleil; Honolulu (HI); On-site; USD 22,000 - 31,000; Part time

Job summary

Cirque du Soleil is opening a new AUANA production in Honolulu, Hawai'i. We seek a personable Ticket Agent to join the Box Office team, delivering world-class guest service, knowing pricing and seating options, and assisting with reservations and will-call.

The ideal candidate thrives in a fast-paced live entertainment setting, is fluent in English, and can work varied shifts including weekends and holidays. This on-site role is essential to a successful opening experience for our guests.

Qualifications

• Previous customer service experience in a ticketing, live entertainment, or similar work environment.
• Knowledge of Outbox or other similar ticketing platform.
• Ability to learn ticketing software and retain a high level of complex information.
• Be comfortable working in a loud environment.
• Be calm, motivated, polite, and courteous.

Responsibilities

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests.
• Assist sales department with group reservation inquiries, bookings, group check-ins and will call
• Build customer accounts in Outbox with accurate guest information.
• Utilise and balance a cash drawer and ticket sales with various tender types.
• Provide educated answers to guest questions and furnish detailed information regarding AUANA show details, Cirque du Soleil, and hotel facilities.
• Resolve guest issues within scope of authority and escalate to supervisor as necessary.
• Maintain knowledge on Cirque ticketing policies and purchase information.
• Contribute to a positive work-life environment at the box office.
• Maintain a neat work environment and a presentable demeanor per appearance policy.
• Maintain communication with Box Office Managers regarding ticketing problems or customer service issues.
• Complete other related duties as assigned.

Skills

Customer service

Ticketing system

Attention to detail

Team player

Flexibility

Tools

Outbox

Job description

Cirque du Soleil is opening a new AUANA production in Honolulu, Hawai'i. We seek a personable Ticket Agent to join the Box Office team, delivering world-class guest service, knowing pricing and seating options, and assisting with reservations and will-call.

The ideal candidate thrives in a fast-paced live entertainment setting, is fluent in English, and can work varied shifts including weekends and holidays. This on-site role is essential to a successful opening experience for our guests.