Ticket Agent - 'Auana

Cirque du Soleil; Honolulu (HI); On-site; USD 22,000 - 31,000; Part time

Job summary

Cirque du Soleil is opening a new AUANA production in Honolulu, Hawai'i. We seek a personable Ticket Agent to join the Box Office team, delivering world-class guest service, knowing pricing and seating options, and assisting with reservations and will-call.

The ideal candidate thrives in a fast-paced live entertainment setting, is fluent in English, and can work varied shifts including weekends and holidays. This on-site role is essential to a successful opening experience for our guests.

Qualifications

• Previous customer service experience in a ticketing, live entertainment, or similar work environment.
• Knowledge of Outbox or other similar ticketing platform.
• Ability to learn ticketing software and retain a high level of complex information.
• Be comfortable working in a loud environment.
• Be calm, motivated, polite, and courteous.

Responsibilities

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests.
• Assist sales department with group reservation inquiries, bookings, group check-ins and will call
• Build customer accounts in Outbox with accurate guest information.
• Utilise and balance a cash drawer and ticket sales with various tender types.
• Provide educated answers to guest questions and furnish detailed information regarding AUANA show details, Cirque du Soleil, and hotel facilities.
• Resolve guest issues within scope of authority and escalate to supervisor as necessary.
• Maintain knowledge on Cirque ticketing policies and purchase information.
• Contribute to a positive work-life environment at the box office.
• Maintain a neat work environment and a presentable demeanor per appearance policy.
• Maintain communication with Box Office Managers regarding ticketing problems or customer service issues.
• Complete other related duties as assigned.

Skills

Customer service

Ticketing system

Attention to detail

Team player

Flexibility

Tools

Outbox

Job description

Ticket Agent

Sales, Marketing and Communications

Part‑Time Position

Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.

As this position in based in the United States, the job description is available in English only.

We are looking for a Ticket Agent to join the Box Office team for 'AUANA, our new production in Honolulu, Hawai'i, part of the Resident Shows Division (RSD) with Cirque du Soleil Entertainment Group (CDSEG). The main objective of this role is to provide guests with world‑class customer service, maintain up-to-date knowledge of pricing, availability, and seating options, and speak knowledgably about 'AUANA and the other shows in the Cirque du Soleil RSD portfolio. Assist with crowd control and ensure a smooth entry for guest. The ideal candidate will be an outgoing, charismatic, and engaging individual that is excited to be part of the opening team for a first‑of‑its‑kind entertainment offering in Hawai'i. You are detail-oriented, reliable, and able to work quickly and accurately while maintaining a professional and welcoming demeanor.

The Ticket Agent will have the opportunity to:

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests;
• Assist sales department with group reservation inquiries, bookings, group check‑ins and will call
• Build Customer Accounts in Outbox with accurate guest information;
• Utilise and balance a cash drawer and ticket sales with various tender types;
• Provide educated answers to guest questions and able to furnish detailed information regarding 'AUANA show details, Cirque du Soleil Entertainment Group, and the OUTRIGGER Waikiki Beachcomber Hotel facilities and services;
• Resolve guest issues within scope of authority and escape to supervisor as necessary;
• Maintain up-to-date knowledge on Cirque ticketing policies and purchase agreement information;
• Contribute a positive work‑life environment at the box office that promotes customer service, sales, and safety;
• Maintain a neat work environment and a clean and presentable demeanor based on Cirque du Soleil's appearance policy;
• Maintain communication with Box Office Managers regarding ticketing problems and or customer service issues;
• Complete other related job duties as assigned.

What does it take for this role? The following hard skills are the basics of what's needed to be successful in this position:

• Previous customer service experience in a ticketing, live entertainment, or similar work environment;
• Knowledge of Outbox or other similar ticketing platform;
• Possess the ability to learn ticketing software and retain a high level of complex information.
• Be comfortable working in a loud environment;
• Be calm, motivated, polite, and courteous;
• Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in uniform shirt, black pants, black socks, and black shoes (no logos);
• Understand and exemplify a high standard of customer service and hospitality;
• Strong attention to detail;
• Working fast and efficiently under pressure;
• Ability to provide excellent customer service and be a team player;
• Availability to work varied shifts, including weekends and holidays;
• Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs unassisted, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
• Fluent in English, both written and spoken; Fluent in other languages, such as Japanese is an asset;
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one's identity and work authorization.

Compensation:

• The hourly rate for this position is $19 USD/hour.
• This rate is location‑specific and compensation in other geographies may vary.

Relocation:

Please note: This position is required to be on-site in Hawai'i. There will be no relocation assistance provided for this position.

As you can imagine, working with a circus can be quite different from other organizations, and at Cirque du Soleil Entertainment Group, we embrace these differences loudly with enthusiasm. We realize that one size fits none and invite you to come create your own specialized experience with us to see exactly what we’re talking about, firsthand.

Our emotion‑provoking shows are just the tip of the iceberg: laced throughout our organization, you will find creative minds who are empowered to use their voices and be themselves, their truest selves. Diversity to us means various perspect