Ticket Agent – 'Auana

Cirque du Soleil Entertainment Group; Honolulu (HI); On-site; USD 22,000 - 31,000; Part time

Job summary

Cirque du Soleil Entertainment Group in Honolulu, Hawai‘i, seeks a Ticket Agent for the AUANA show. This part-time box office role focuses on delivering world-class guest service, guiding guests on pricing, seating options, and show details, while handling merchandise and ticket sales with care.

The ideal candidate is outgoing, reliable, and capable of working in a fast-paced environment. English fluency is required; Japanese is a plus. The position is on-site in Hawai‘i.

Qualifications

• Previous customer service experience in a ticketing, live entertainment, or similar work environment.
• Knowledge of Outbox or other similar ticketing platform.
• Ability to learn ticketing software and retain a high level of complex information.

Responsibilities

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests.
• Assist sales department with group reservation inquiries, bookings, group check ins and will call.
• Build Customer Accounts in Outbox with accurate guest information.
• Utilize and balance a cash drawer and ticket sales with various tender types.
• Provide educated answers to guest questions and furnish details about the AUANA show and Cirque du Soleil facilities.
• Resolve guest issues within scope of authority and elevate to supervisor as necessary.
• Maintain knowledge of Cirque ticketing policies and purchase agreements.
• Promote customer service, sales, and safety in the box office.

Skills

Customer service

Outbox

Ticketing software

English fluency

Japanese (asset)

Tools

Outbox system

Job description

***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***

***As this position in based in the United States, the job description is available in English only.***

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Ticket Agent

Part-Time Position

We are looking for a Ticket Agent to join the Box Office team for ‘AUANA, in Honolulu, Hawai‘i. The main objective of this role is to provide guests with world class customer service, maintain up to date knowledge of pricing, availability, and seating options, and speak knowledgeably about ‘AUANA and the other shows in the Cirque du Soleil portfolio. Assist with crowd control and ensure a smooth entry for guest. The ideal candidate will be an outgoing, charismatic, and engaging individual that is excited to be part of the opening team for a first of its kind entertainment offering in Hawai‘i. You are detail oriented, reliable, and able to work quickly and accurately while maintaining a professional and welcoming demeanor.

The Ticket Agent will have the opportunity to:

• Process merchandise sales, ticket sales and VIP Experience upsells, ensuring prompt and courteous service to all guests;
• Assist sales department with group reservation inquiries, bookings, group check ins and will call
• Build Customer Accounts in Outbox with accurate guest information;
• Utilize and balance a cash drawer and ticket sales with various tender types;
• Provide educated answers to guest questions and able to furnish detailed information regarding ‘AUANA show details, Cirque du Soleil Entertainment Group, and the OUTRIGGER Waikiki Beachcomber Hotel facilities and services;
• Resolve guest issues within scope of authority and elevate to supervisor as necessary;
• Maintain up to date knowledge on Cirque ticketing policies and purchase agreement information;
• Contribute to a positive work life environment at the box office that promotes customer service, sales, and safety;
• Maintain a neat work environment and a clean and presentable demeanor based on Cirque du Soleil’s appearance policy;
• Maintain communication with Box Office Managers regarding ticketing problems and or customer service issues;
• Complete other related job duties as assigned.

What does it take for this role? The following hard skills are the basics of what’s needed to be successful in this position:

• Previous customer service experience in a ticketing, live entertainment, or similar work environment;
• Knowledge of Outbox or other similar ticketing platform;
• Possess the ability to learn ticketing software and retain a high level of complex information.
• Be comfortable working in a loud environment;
• Be calm, motivated, polite, and courteous;
• Have a professional, clean appearance with a straight posture. Note: Employees are responsible for arriving in uniform shirt, black pants, black socks, and black shoes (no logos);
• Understanding and ability to exemplify a high standard of customer service and hospitality;
• Strong attention to detail;
• Working fast and efficiently under pressure;
• Ability to provide excellent customer service and be a team player;
• Availability to work varied shifts, including weekends and holidays;
• Ability to perform the essential functions of the job including, but not limited to: crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs unassisted, etc.; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
• Fluent in English, both written and spoken; Fluent in other languages, such as Japanese is an asset;
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

Compensation

• The hourly rate for this position is $19 USD/hour.
• This rate is location-specific and compensation in other geographies may vary.

Relocation

** Please note: This position is required to be on-site in Hawai’i. There will be no relocation assistance provided for this position.**

As you can imagine, working with a circus can be quite different from other organizations, and at Cirque du Soleil Entertainment Group, we embrace these differences loudly with enthusiasm. We realize that one size fits none and invite you to come create your own specialized experience with us to see exactly what we’re talking about, firsthand.

Our emotion provoking shows are just the tip of the iceberg: laced throughout our organization, you will find creative minds who are empowered to use their voices and be themselves, their truest selves. Diversity to us means various perspectives, fresh ideas and continuous improvement of the way we do things. We won’t pretend like we have every answer, that’s why we need you! The employees here are the centre of what we do, the voices behind the final product and amazing performances on stage.

When you think of your ideal workplace, what comes to mind? For us, it looks (and really is) like this:

• Teamwork – we thrive with collaborative teams, regardless of titles or departments;
• Respect – when we ask someone to join our team, it’s because we trust and respect you;
• Integrity – whether you work behind-the-scenes or in the office, you’re being counted on. We are a team and integrity goes a long way here, and like we mentioned previously, trust is important;
• Authenticity – we want you to bring your full self to work, this is a place where you don’t need to fit into a box to belong; diverse perspectives foster even more creativity in the workplace. We embrace the human behind the employee number;
• Being heard – you have access to everyone in the organization, use your voice on development questions or suggestions on how to improve the experience. We value open and transparent communication, and we want you to be heard!

Cirque du Soleil Entertainment Group is an equal opportunity employer. We do not discriminate against applicants or employees because of their race, creed, color, age, religion, sex, disability, sexual orientation, marital status, military status, national origin, or ancestry.