Box Office Ticket Agent - Theatre at Resorts World (Part-Time)

AEG Presents; Las Vegas (NV); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, dental & vision insurance

Paid holidays

Vacation and sick time

401k with employer match

Wellness offerings

Job summary

AEG Presents in Las Vegas is seeking a Box Office Agent to assist guests with event details, seating options, and pricing, and to process ticket orders and collect payments.

You will greet customers, upsell to related events, and collaborate with the team to maintain a positive work environment while handling fast-paced guest interactions.

Strong communication, basic math, and reliability are essential, including flexibility to work nights and weekends.

Qualifications

• High School Diploma or equivalent required.
• 0–1 years of related work experience preferred.
• Excellent customer service skills.
• Ability to work independently and in a team.
• Strong communication skills with customers and coworkers.
• Basic math skills required.
• Must be responsible and professional.
• Effective decision-making in a fast-paced environment.
• Able to work flexible hours including nights and weekends.

Responsibilities

• Communicate information about location, events, seating, and pricing to help guests choose ticket options.
• Process ticket orders and collect payments.
• Follow cash handling and inventory procedures to secure assets.
• Greet customers with a friendly demeanor and assist with information requests.
• Provide upsell opportunities to similar events by knowledge of upcoming events.
• Support team by maintaining cleanliness and a positive work environment.
• Resolve customer concerns with superior service and escalate when needed.

Skills

Customer service

Communication

Math skills

Teamwork

Decision making

Fast-paced

Flexible hours

Education

High School Diploma or equivalent

Job description

Position Summary

The Box Office Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collect payments.

Essential Functions

• The Box Office Ticket Agent is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The incumbent will process ticket orders and collect payments.
• Follow cash handling and inventory procedures to ensure security of assets and inventory.
• Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
• Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
• Contributes to the team dynamic by assisting coworkers, maintaining the facilities' cleanliness and helping to develop and maintain a positive work environment.
• Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Excellent customer service skills
• Must be able to work independently and in a team setting
• Good communication skills to effectively communicate with customers and co-workers
• Basic Math skills
• Must be responsible and professional
• Effective decision-making skills
• Demonstrated ability to work in a fast-paced environment
• Available to work flexible hours, including nights and weekends

Pay Scale

$16.00 - 18.00

Bonus

This position is not eligible for a bonus under the current bonus plan requirements.

Benefits

Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.