Box Office Data & Admin Specialist (Hybrid)

Ultipro; Seattle (WA); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long-Term Disability

Short-Term Disability

403(b) Retirement Plan with match

Job summary

STG is seeking a Tickets Services Administrator to oversee box office operations across six Seattle venues and the administrative office. The role combines on-site duties with a hybrid schedule that includes remote work for certain tasks, and emphasizes accuracy in accounting, reporting, and customer communications.

Responsibilities include advanced Excel reporting, coordinating with internal departments and clients, and supporting box office staff.

Qualifications

• Advanced Microsoft Excel skills with complex formulas/macros.
• Intermediate to Advanced knowledge of Ticketmaster Archtics.
• Experience with Ticketmaster TM1 and TMWIN (Host) preferred.
• Box office and ticketing experience at a theatre or performing arts venue preferred.
• Strong knowledge of Microsoft Office 365 programs.
• Strong math and accounting proficiency.
• Excellent written and verbal communication.
• Demonstrated record of great customer service.
• Ability to navigate stairs and maintain organization.
• Excellent organization and time management skills.

Responsibilities

• Compile ticket sales and reports with Excel formulas/macros.
• Manage Counts inbox and information requests.
• Pull daily, monthly, quarterly, and annual ticket data reports.
• Process refunds using Archtics and TMWIN for postponed/cancelled events.
• Reconcile monthly Ticketmaster invoices.
• Customer service responses and communications with internal/external clients.
• Daily accounting and related documentation/reporting.
• Arrange ticket counts for clients and staff.
• Office management and storage of event files.
• Provide coverage for box office window staff.

Skills

Advanced Excel

Customer service

Microsoft Office 365

Time management

Organization

Data reporting

Financial math

Tools

Ticketmaster Archtics

TMWIN (Host)

Counts inbox

Ticketmaster TM1

Job description

STG is seeking a Tickets Services Administrator to oversee box office operations across six Seattle venues and the administrative office. The role combines on-site duties with a hybrid schedule that includes remote work for certain tasks, and emphasizes accuracy in accounting, reporting, and customer communications.

Responsibilities include advanced Excel reporting, coordinating with internal departments and clients, and supporting box office staff.