Box Office Coordinator

Scion Staffing, Inc.; Seattle (WA); On-site; USD 28,000 - 40,000; Part time

Benefits offered by this job

Access to arts organization network

Job summary

Scion Nonprofit Staffing is seeking a Box Office Coordinator in Seattle to support a nonprofit arts and literary organization. The role is part-time and 100% onsite, focusing on friendly customer service, ticketing tasks, and CRM data maintenance.

The successful candidate will manage ticket orders, donor interactions, and patron records, ensuring accurate information and smooth operations during a busy programming season.

Qualifications

• Experience in customer service or box office/ticketing.
• Strong data accuracy and database skills.
• Experience with CRM systems such as PatronManager or Salesforce.
• Proficiency with Google Workspace and Microsoft Office, including Excel and Word.
• Ability to multitask and meet deadlines; interest in books and literary programming.

Responsibilities

• Provide welcoming customer service to patrons by phone and email.
• Process ticket orders, exchanges, donations, and CRM data entries.
• Maintain patron records and perform database cleanup.
• Distribute tickets, gift certificates, discounts, and subscriber benefits.
• Assist Box Office Manager with deadlines and communications.
• Prioritize tasks and work accurately during busy periods.

Skills

Customer service

Box office operations

CRM/database

Salesforce/PatronManager

Office suite (Excel/Word)

Mail merge/Mailchimp

Mac experience

Attention to detail

Multitasking

Communication skills

Tools

PatronManager

Salesforce

Job description

Scion Nonprofit Staffing has been engaged to conduct an immediate search for a Box Office Coordinator on behalf of our client, an established nonprofit arts and literary organization in Seattle, WA! This is a temporary, part-time, 100% onsite opportunity offering approximately 20 hours per week.

This is an exciting opportunity for a highly organized and customer-focused professional who enjoys interacting with the public and has strong database, ticketing, or CRM experience. The Box Office Coordinator will provide essential support to the Box Office Manager while helping ensure an exceptional experience for patrons, subscribers, donors, and community members.

PERKS

• $25.00/hour pay rate!
• Part-time schedule of approximately 20 hours per week!
• Opportunity to support a mission-driven nonprofit arts and literary organization!
• Collaborative, community-focused environment!
• Potential opportunity for additional seasonal work January-March 2027!

RESPONSIBILITIES

• Provide welcoming and professional customer service to patrons by phone and email, responding to questions regarding tickets, events, exchanges, donations, accessibility needs, and other inquiries.
• Process ticket orders, exchanges, donations, patron contacts, and related transactions while maintaining accurate information within the organization's ticketing and CRM systems.
• Maintain and update patron and contact records, complete database cleanup, and ensure information is accurate and well organized.
• Support the distribution of complimentary tickets, gift certificates, discounts, patron book orders, subscriber benefits, and Grand Patron seating assignments.
• Assist the Box Office Manager with event-related deadlines, patron communications, ticketing needs, and other administrative and operational support.
• Independently prioritize multiple responsibilities while providing accurate, timely, and customer-focused support during a busy programming season.

QUALIFICATIONS

• Previous experience in customer service, box office operations, ticketing, CRM/database administration, or another applicable field; direct arts organization experience is not required.
• Strong customer service and communication skills with the ability to professionally assist patrons by phone and email.
• Strong database/CRM skills with exceptional accuracy, organization, and attention to detail; PatronManager or Salesforce experience is a plus.
• Proficiency with Google Workspace and Microsoft Office, including Excel and Word; experience with mail merge, Mailchimp, and Mac systems is a plus.
• Ability to multitask, prioritize independently, maintain composure under pressure, and manage competing deadlines; a genuine interest in books, reading, and literary programming is highly valued.

COMPENSATION AND SCHEDULE

This temporary, part-time opportunity offers a pay rate of $25.00 per hour and approximately 20 hours per week. The position is 100% onsite in Seattle, WA. The initial assignment is anticipated to continue through November 2026, with the potential for the selected individual to return for additional seasonal support from January through March 2027.

Scion Nonprofit Staffing is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent.